Remote Customer Advisor

Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development.

We are currently recruiting for Customer Advisors to join our fun, competitive and industry leading Customer Loyalty department!

So, what is the role of a Customer Advisor? You’ll be talking to our customers on the phone every day, focusing on providing exceptional customer service. As we are a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to confidently deliver great service in no time!

If you’re looking for a workplace where you can just be yourself, you’re in the right place! It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or at home.

Our Customer Loyalty Department

As a Customer Advisor you'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £23,719 there’s also the potential for earning incentive every month.

As a member of our Customer Loyalty team, we expect you to:

• Deliver excellent customer service
• Communicate effectively
• Collaborate as a team
• Be self-motivated
• Be open to learning
• Be resilient

Why join us?

There’s so many things make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral.

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

The application process

We follow a quick and easy three-stage application process. After you submit your application, a member of the team will review it. If your application is successful, you will be asked to participate in a short telephone interview. Succeed here, and the third and final stage involves attending a meet and greet in our office. During this session, you will learn more about our company culture first hand, gain a better understanding of what the role of a Customer Advisor entails and finish the session with a final face-to-face interview.

Although we advertise this position as remote, you may need to visit one of our offices for equipment collection, a monthly catch-up with your manager, or onsite training. Due to this, we ask that you are located in and around the South/West Wales area.