Proposition Lead

Overview of UK Holistic

UK Holistic is a programme of work sponsored by the Group CEO, designed to join the dots for Admiral customers across our Portfolios and set of products, as well as bringing new products to market using modern agile methods.  The aim is to create the optimal customer experience for our customers, adding and measuring value at every step.

Overview of Admiral

Admiral Group plc is a distinguished British financial services entity, renowned for its innovative approach and dedication to customer satisfaction. Established in 1991 and headquartered in Cardiff, Wales, Admiral has emerged as a formidable force in the UK insurance landscape, offering a wide array of insurance products through its brands and sub brands such as Admiral Money, Admiral Pioneer, Admiral Business and Veygo. As a FTSE 100 listed company, Admiral employs over 10,000 individuals, underscoring its substantial impact on the market.

About this Role

This is a fantastic opportunity for a Proposition Lead to work in a new cross-functional cross-sell product team, to lead the identification and commercialisation of new ideas that span across business lines or business entities and drive ambitious new growth opportunities.

You’ll work with various business leads, embedded UX and UI designers, front-and back-end developers, and as part of a larger set of teams working on exciting new value propositions and cross-sell product opportunities.

We're looking for an insight led, data-informed, curious, and commercial, and proactive team member who is passionate about customer-oriented innovation, that is desirable, feasible and viable, as part of a workstream to explore, validate and develop new value.

You are a Proposition Lead who is confident working in a fast-paced environment and within multi-disciplinary teams. You should be comfortable with ambiguity, a quick and curious learner, with a growth mindset, and able to build data analytics and testing capabilities.

You’ll collaborate with all squad members and other relevant stakeholders to ensure successful, high-quality, and commercially successful delivery on a sprint cadence.

You’ll also collaborate closely with business stakeholders to help with the understanding, creation, and maintenance of product roadmaps, and product and sprint backlogs. You’ll have accountability for translating customer and business needs into features / epics / stories. Finally, with our Scrum masters, our Product Owners are expected to collaborate with other teams, supporting the wider initiatives, and necessary change or delivery needs.

Key Responsibilities 

• Initially this work will be focused on the identification of the bets, and how these can be validated and understood, then championing the bet through to creating a squad for execution. Therefore, understanding proposition development alongside product development is a must for this role.
• Accountable for Squad work contributing to business vision and objectives. Participates in Sprint demos and demonstrates how Squad deliveries contribute to business objectives.
• Works closely with the business on the upcoming priorities and supporting the roadmap definition, whilst engaging with the wider stakeholder community to understand requirements, and is responsible for running iterative/frequent interactions to ensure alignment with the business and stakeholders areas.
• Elaborates/defines Features, Epics and user stories, in collaboration with the Technical leads, other Product Owners, squad members, and wider business community/stakeholders. Ensures user story completeness covering all aspects of internal and external stakeholders requirements, plus functional and non-functional requirements. Prepares refinement sessions to maximize the usage of time with the squad members.
• Owns, manages and prioritises Squad backlog. Develops the acceptance criteria for user stories and works with the squad to ensure the criteria is met, whilst being an advocate for quality. 
• Works closely with the Squad, constructively challenges, and provides continuous feedback to ensure the Squad continuously improves. Stays actively involved with the Squad through the delivery, supporting the different roles by answering questions, and clarifying requirements plus acceptance criteria.
• Triages and understands live incidents and bugs reported by different areas, and makes priority calls based on impact and urgency, whilst leading on the appropriate next steps to resolution.
• Manages dependencies in collaboration with other Product Owners and Scrum Masters, whilst having the confidence to cooperate and agree a way forward when there are dependency conflicts.
• Supports the wider Change delivery framework, to ensure Change is well controlled, consistent, visible, and transparent to other stakeholders, whilst also managing risks, assumptions, issues, and dependencies.

Skills and Qualifications 

• Ability to prioritize work and manage multiple workflows simultaneously.
• Attention to detail, with a pragmatic mindset.
• Good communication skills, both written and verbal.
• Ability to learn and understand technology and products based on technological solutions.
• Work experience in an agile set up where a Product Owner was present, or experience as Product Owner. Also, knowledge and experience in Agile practices and ways of working.
• Experience with using Agile working tools (i.e. Jira, or Azure DevOps, or similar).
• Good understanding of typical Agile ways of working, roles and the required skills and capabilities within a scaled agile framework of Tribes and Squads.
• Facilitating discussion, decision making, and conflict resolution.
• Experience working in Financial Services, specifically experience within lending products.
• Previous Business Analyst work experience and/or relevant qualification(s).
• Experience working in companies that have Cloud-based technology solutions and delivery, including concepts like containerization, API management gateways, CI/CD pipelines, etc.
• Experience working on transformational projects and/or re platforming efforts.
• Experience in external and internal customers journey optimisation.

Personal Attributes

• Strong stakeholder communication and motivational skills to help drive delivery.
• Strong interpersonal skills that can support colleagues and be comfortable with robust challenge from stakeholders.
• Proactive and creative approach to taking initiative and getting things done.
• Team player with proven ability to collaborate and build relationships.
• You are curious and analytical, able to understand qualitative insights and quantitative data, and share complex insights in an interesting and engaging way.
• Comfortable working in an environment of ambiguity and can use research and data insight to help provide direction.

Why Join Admiral?

Admiral Group Plc offers a unique and dynamic work environment where innovation and creativity are highly valued. We are committed to providing our employees with opportunities for professional growth and development. By joining our team, you will play a key role in shaping the future of our product offerings and enhancing our competitive edge in the global market.

Admiral is an equal opportunity employer and welcomes applications from all qualified candidates. This job description outlines the core responsibilities and qualifications for the Head of Value Proposition role at Admiral. The successful candidate will have the opportunity to make a significant impact on the company's strategic direction and overall success.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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