Project Lead

We have an exciting opportunity for the right individual to join the Claims Change and Product team as we recruit for a Project Lead.

Claims Change and Product is a department made up of several change areas: Claims Change (Projects, PMO, Digital and Offshore Value) & Product (Automation, Business change, Telephony & WFM, Claims Value Stream). These areas are responsible for delivering value back to the Claims department.

This Project Lead is required to line manage and support a team of project managers working on a variety of strategic Claims projects. They will be expected to ensure quality targets are met and a delivery focused approach is applied throughout, whilst promoting an environment of continuous improvement. They may also manage their own project work and will support the other areas of Claims Change as above.

Main Duties

• Mentor, motivate and lead our team of Project Managers (PMs) and Change Executives (CEs) and act as an example to others in the wider Claims Change area.
• Take ownership for project delivery and be an escalation point for PMs and CEs, supporting with unblocking issues and providing guidance on the identification and management of risks/issues/dependencies.
• Identify training needs of the project management team and create robust training plans to meet them, alongside setting clear objectives in Appraisals/121s and Personal Development Plans.
• Collaborates with the Claims PMO Lead to ensure project and change success, ensuring project management governance processes are adhered to.
• Take a proactive role in reviewing team processes, to ensure optimum delivery capability.
• Work with the Claim’s Operations & Sponsors to ensure the vision, goals and project deliverables are clearly understood and create fully effective transition plans to ensure that implementation of changes is as smooth as possible.
• Prioritisation of team workloads and allocation of work to the team in line with requirements of the department and business.
• Create, deliver on, and maintain a Quality Assurance Strategy with documented feedback and trends feeding into training plans.
• Ensure there is an effective communication & engagement plan to raise awareness of the team and their duties along with reporting on progress.
• Demonstrate strong project management skills and share best practise with IT and Ops PMO areas.
• Track progress against Project OKRs and be responsible for high-quality updates to Senior Stakeholders.
• Foster strong relationships with stakeholders and ensure effective communication.
• Act as a deputy for our Change PMO Lead and Projects & PMO Operations Manager where required.
• Work closely with the Claims Change (Motor) and Product Leadership team, Product Leads, Value Streams, Claims Operations Managers and Heads of Department.
• To ensure all sensitive information related to any projects are not disclosed to anyone outside of the project group or Claims Change

Key Skills

• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Strong people management experience
• Flexible and able to react to project adjustments and alterations promptly and efficiently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial, to be able to support project managers.
• Excellent communication and interpersonal skills, written and verbal, at all levels along with strong stakeholder management skills.
• Proven track record of bringing projects to successful completion is essential.
• Ability to think on feet and “outside the box” where necessary and ask, “Is there a better way?”
• Happy to “take the lead”.
• Self-motivated, driven and delivery focused with excellent time management skills.
• Ability to quickly understand new concepts and principles.
• Strong negotiating and influencing skills.
• Effective decision maker
• Comfort with and acceptance of change, such as role variation and changes in team structure.
• Experience creating and managing project plans, managing risks, issues, and dependencies.

Additional Information

• We will review your CV within 5 working days of application and get back to you.
• We will give you everything you need to work comfortably from home.
• We are a hybrid working team and you will be required to come to our Cardiff or Swansea office 1 day per week (or more if you prefer).

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.