Process Improvement Manager

It’s an exciting time to join Travel as we are in a period of growth with ambitions to become the Market leader, dedicated to providing exceptional service and innovative solutions to our customers.

Being a smaller business area, Travel provides a unique opportunity where you will be working closely with Pricing, Product, Underwriting and Operations teams and have the chance to make a significant impact.

Role Overview:

Are you an ambitious, creative individual who excels at working with stakeholders and analysing data to drive business improvements? If so, this could be the role for you.

We are seeking a dynamic and forward-thinking individual to join our Innovation Team in the Travel Claims area of the business.

We're looking for someone who can challenge the status quo, learn, adapt, and innovate. Your role will focus on building and maintaining relationships with stakeholders to identify and implement change initiatives to improve efficiency, reduce claims spend, and enhance customer experience.

This position does not include people management responsibilities and will report to the Innovation Leader. You'll lead projects, managing them to time and budget, collaborate across teams, and ensure effective execution and monitoring of change.

The ideal candidate will possess strong stakeholder management skills, a restless curiosity and have strong data analysis skills.

This role is pivotal to the success of Travel, as it drives our forward-thinking initiatives and develops our capabilities to radically transform our operations, ensuring we achieve our growth ambitions.

 Key Responsibilities:

• Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives.
• Utilise data analysis skills to spot trends and opportunities for development, a particular focus for 2025 will be our medical claims.
• Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers.
• Plan and document projects effectively to manage to time and budget constraints.
• Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved.
• Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements.
• Monitor and manage cost spend to ensure financial efficiency.
• Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage.

Key Skills and Qualifications:

• A curious and innovative mindset with a passion for continuous improvement.
• Experience within financial services.
• Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels.
• Strong analytical skills with the ability to interpret data, identify trends and act upon results.

• Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once.
• Excellent communication and people skills
• Able to independently organise, prioritise and manage workload.
• Being brave in proposing new and innovative solutions that haven’t been tried before
• Highly motivated and ability to work at pace under your own initiative.
• Be resilient to blockers and use ingenuity to overcome and move forward

Why Join Us:

• Be part of a forward-thinking team that values innovation and continuous improvement.
• Opportunity to make a significant impact on our business and customer experience.
• Collaborative and supportive work environment.
• Flexibility and work-life balance, with time split between home and office.

If you’re passionate about driving change and have the skills and experience, we are looking for, we would love to hear from you!

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-SS1