Pet Claims Handler

We’re looking for a new Pet Claims Handlers to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within Claims and the wider UK insurance sector and would be responsible for dealing with a portfolio of our Admiral claims and newly acquired MoreThan business.

The successful candidate will be responsible for providing customer-facing claims assessment services within new Claims processing teams based in Peterborough and will support the department in ensuring we follow industry best practice & internal group policy in our dealings with our customers and vet practices, as well as maximising the benefits that these suppliers bring to the business. The successful colleague would managing a mixed portfolio of Pet Claims and engaging with customers and suppliers via a range of communication channels.

Main Duties

• The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of “New” and “Continuation” claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
• Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
• Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
• To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
• Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
• Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.

Functional & Technical Competencies

• Strong desire to build a successful Career with an ambitious and fast-growing organisation.
• Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
• Ability to multi-task and operate in a fast-paced environment.

Behavioural Competencies

• Strong communication skills and attention to detail
• High attention to details, accuracy, and quality
• Ability to prioritize/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
• Ability to relate, build rapport, supervise and work positively with peer group.

We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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