We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

Operational Resilience Manager - AIGL (Admiral Insurance Gibraltar Limited)

Cardiff

  1. Full time

About the job

"

This vacancy has now expired. Please see similar roles below...

"

In March 2021, the FCA and PRA published several Supervisory Statements outlining their expectations for the operational resilience of Firms’ Important Business Services. The objective of those statements is to ensure that Firms, Financial Market Infrastructures, and the financial sector can prevent, adapt, respond to, recover, and learn from operational disruptions. The regulation will be fully operational, and Admiral will need to be fully compliant by March 2025.

In Gibraltar, the market is on a similar journey with the Gibraltar Financial Services Commission (GFSC) requiring Firms to have identified Important Business Services and set Impact Tolerances by 13 July 2024, with full implementation by 13th July 2026 under the Financial Services (Operational Resilience) Regulations 2023. Admiral’s largest insurance entity is based in Gibraltar, manufacturing products distributed into the UK through EUI and ABLE.

In this role, you will coordinate and support the continuous resilience of AIGL’s intermediaries within the Admiral Group from an Operational Resilience perspective, overseeing best practice within EUI and leading the implementation of the Operational Resilience framework in AIGL with a particular focus on AIGL’s intermediaries who were out of scope of the UK regulations. This will include ensuring the business is identifying and controlling operational resilience risks, engaging stakeholders, creating documentation and process, and delivering the framework on time.

You will work closely with a broad range of stakeholders, including target business areas to understand and analyse Operational Resilience needs across AIGL. Working diligently to support the Important Business Services (IBS) within AIGL, you will instil best practice to ensure continuous compliance to regulations, and internal policies. The role will always require a high level of professionalism and confidentiality.

The role can be based in the UK or Gibraltar with a very high degree of collaboration and embeddedness with/within the Operational Resilience team in Cardiff.

Main Duties

  • Expedite the delivery of the Operational Resilience and Third-Party framework, ensuring that it is embedded in ABLE the organisation and in line with regulatory obligations.
  • Leading activities and discussions around the Operational Resilience eight steps, including regular review of existing Important Business Services and identification and scoping of new ones.
  • Reviewing change activity across the business to assess and understand potential Operational Resilience impacts and determine requirements.
  • Engaging and collaborating with stakeholders across the business acting as an advocate for Operational Resilience and driving standards, best practice, and requirements.
  • Performing scenario testing across all IBS areas, dependencies such as third parties and departments to assess current resilience state and identify gaps.
  • Tracking Operational Resilience vulnerabilities to ensure they are remediated by the July 2026 deadline, and proactively identifying new ones that need to be addressed and controls, risks, and mitigations.
  • Developing and producing Operational & Third-Party Resilience MI & reporting.
  • Support and attend the relevant governance committees and working groups in Group, AIGL, ABLE and EUI.
  • Supporting the production of annual self-assessment of operational resilience work performed within the Operational Resilience area.
  • Producing documentation in line with the Operational Resilience regulation.
  • Working collaboratively with multiple departments, across AIGL to ensure all necessary documentation and actions are completed.
  • Engage with ABLE/EUI Risk on the identification, monitoring, managing, and reporting of emerging risks/environment scanning that can affect the firm’s operational resilience.
  • Provide training to management and operational areas on the identification and management of operational resilience risk in our suppliers’ delivery of services to AIGL.
  • Perform regular assurance reviews over Operational & Third-Party resilience framework to ensure standards have been adopted by the business and are working in practice. Assessments will also include a review of best practice and industry standards.

In addition to the above core responsibilities, you will be expected to assist the team in delivering against our wider objectives including management support, as necessary.

Role requirements

  • Ability to build strong working relationships with Senior Managers and provide a valuable contribution to decision making
  • Effective influencing skills and a collaborative team working approach.
  • Strong connection to outside world, understanding of Regulatory expectations and industry trends (knowledge of GFSC expectations an advantage)
  • Strong communication and presentation skills, including to senior internal and external stakeholders and in formal settings such as Board meetings.
  • Strong analytical skills.
  • Customer focused.
  • The ability to build and maintain effective relationships with stakeholders and deliver both challenging and positive messages. 
  • The ability to articulate issues concisely orally and in working papers and reports for key stakeholders highlighting where Operational Risks are present and/or customer are not receiving fair outcomes.
  • The ability to find creative solutions to support Suppliers, customers and the business in the effective management of Risks and Issues.
  • Demonstrate a proactive and collaborative approach when sharing insights into compliance and conduct issues.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

#LI-CC2

  1. Full time
  2. Corporate Governance

__jobinformationwidget.freetext.LocationText__

Cardiff

jobs

Related jobs

Data Analytics Graduate Programme 2025

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Graduates

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Kickstart your career in Data Analytics with Admiral! – September 2025   Location: Hybrid (1-2 days a week in our Cardiff office, during the initial induction period, there will be the requirement

Reference

9536

Expiry Date

01 Jan 0001

Samantha Stark

Vacancy managed by

Samantha Stark
Samantha Stark

Vacancy managed by

Samantha Stark
View Shortlist
Data Science Graduate Programme 2025

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Graduates

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Kickstart your career as a Data Scientist with Admiral! – September 2025   Location: Hybrid (1-2 days a week in our Cardiff office, during the initial induction period, there will be the requiremen

Reference

9535

Expiry Date

01 Jan 0001

Samantha Stark

Vacancy managed by

Samantha Stark
Samantha Stark

Vacancy managed by

Samantha Stark
View Shortlist
People Advisor

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Pioneer

Department

HR

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

An exciting opportunity has arisen for a People Advisor to join Admiral’s People Team. Reporting into a Senior People Partner, you will be supporting two of our businesses, Admiral Pioneer and Admi

Reference

10614

Expiry Date

01 Jan 0001

Meg Evans

Vacancy managed by

Meg Evans
Meg Evans

Vacancy managed by

Meg Evans
View Shortlist

Our Benefits

Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!

People who like what they do, do it better.

Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure