New Client Unit Handler

Do you want to work in a diverse and talented environment with the opportunity to take your career beyond your expectations? Would you like to join a progressive and innovative law firm to shape and mould your career? If so, then come work with us at Admiral Law.

In a world of hybrid working, you’ll get a chance to work from our modern city centre office and the comfort of your own home! Avoid some of the daily commute and enjoy coming in and working with your colleagues face-to-face – we’re offering the best of both worlds.

About this role
We specialise in road traffic accident claims. We understand that motor accidents are distressing and can be confusing, especially if you’ve never had to deal with an insurance claim before.

This is a fast-paced telephone contact centre role, working on a rotating shift pattern. As a New Client Handler, you will be the first point of contact for our clients after they have been involved in a road traffic accident. Your role will be to make a good first impression and gather information accurately, whilst showing empathy to our clients at a stressful time for them.

Our people are always at the heart of what we do, so we’ll always make sure you have the skills and knowledge to do your job and do it well. After comprehensive training, you’ll start making outbound and receiving inbound calls as well as setting up new claims. You’ll also benefit from on-going training to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible.

About you
To be one of our New Client Handlers you’ll need to:

• Have excellent attention to detail
• Have great listening skills
• Have a calm, professional phone manner
• Be proactive and be able to use your own initiative

We provide full and extensive training; we just ask that you’re motivated and eager to take on board the theory before putting it into practice to help our clients. Although you will be required to work independently you will also need to work as part of a team to achieve your individual, team and department goal of providing the best possible service to our clients. Training is in-office for 5 weeks, then hybrid work begins.

Shifts
We operate in shift patterns that include weekends. Weekday shifts are between 9am and 8pm, and weekend shifts are from 9am to 4pm. Employees who work a weekend shift are given a compensatory day off during the week.

About Admiral Law
Admiral Law is a growing business; we are a legal practice run by a team of experts who specialise in personal injury claims. The client is always at the heart of everything we do, and we aim to be exceptional in the service we deliver.

Admiral Law operates as a standalone entity within Admiral Group and operates as a team with appropriate specialists but with the added support and benefits of being part of the wider business.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating an excellent service for our clients.

Benefits and rewards
Being part of the Admiral Group PLC awards a number of benefits including:

• Internal progression
• Hybrid working – both home and office based
• Staff and family discount (10% or more) on Admiral’s range of products
• Great Pension scheme
• ‘Buy a book’ scheme for your personal development within your role
• Team days out four times a year
• Gym Discounts
• Opportunities to help your local communities
• Discounts at locations such as St David’s shopping centre Cardiff and many restaurants throughout the city
• Monthly and annual awards

We also provide each colleague with up to £3,600 in free shares annually after completing one year with us, along with dividends paid twice a year. Did you know that since Admiral Group PLC started the staff share scheme, we have given away over 20 million shares to our staff? At today’s share price, this equates to over £300 million. Plus, there are many more perks to enjoy!

We’re proud to be co-owned by both the Admiral Group and Lyons Davidson Limited.

Admiral, Where You Can Be You

At Admiral you’re accepted, supported and empowered to be you. Because you’re brilliant.

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.