New Client Unit Handler

Would you like to join a progressive and innovative law firm to shape and mould your career?  Do you want to work in a diverse and talented environment with the opportunity to take your career beyond your expectations? If so then come work with us at Admiral Law.

We specialise in road traffic accident claims. We understand that motor accidents are very distressing and can be confusing, especially if you’ve never had to deal with an insurance claim before. We provide extensive training to provide our dedicated team with the skills to take the weight off clients’ shoulders and deal with claims in a timely and efficient manner.

We’re proud to be co-owned by both the Admiral Group and Lyons Davidson Limited. Admiral Group was the second Welsh company to join the FTSE 100.

About this role:

This is a contact centre based. As a New Client Handler, you will be the first point of contact for our clients after they have been involved in a road traffic accident. Your role will be to make a great first impression, gathering information accurately regarding their personal injury, financial losses and accident circumstances, whilst being sensitive to our clients’ needs in what can often be a stressful time for them.

After comprehensive training, you’ll start making calls, setting up new claims and gathering information needed for existing cases. You’ll also benefit from on-going training to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible

About you:

To be one of our New Client Handlers you’ll need to be a natural with the client over the phone. You’ll have excellent attention to detail and listening skills. You’ll need a calm, professional phone manner, and the ability to be proactive. You’ll enjoy sharing ideas and experiences with colleagues, helping us to work in smarter and better ways.

So if you have an eye for detail, deliver fantastic client care or simply want to kick start your career in law we would love to hear from you.

Benefits and Work Life Balance:

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

Interviews for this position will be w/c 19th-21st April

Start Date will be 23rd May

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