Loans Executive

This is an exciting opportunity to join an innovative and dynamic team dealing with our Car Finance and Unsecured Personal Loan products. Admiral Money is still growing and is on track to become a strategic pillar withing the Admiral Group. We are now looking to expand our Loans Operations team to support our successful and growing business..

This role comes at a fantastic time for our growing business. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

As a loan executive you will:

• Communicate with customers via telephone, emails and webchat to guide them through our application process.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department scorecards.
• Make a difference, whether this is speaking to our customers or making the workplace an even better place to be.
• Helping customers with both new business and customer service queries.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing business.

You ideally will have:

• A positive and energetic personality, with a can-do attitude. 

We’re just beginning a new journey with our Finance Product. We need people who are positive about change and can help get things done.

• Excellent attention to detail, with an investigative mindset.

Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat.  As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.

• Ability to multi-task and retain knowledge 

Whilst full training will be given, it will still be a fast pace environment, throwing up some unexpected surprises! You will need to be resilient to deal with change and don’t be afraid to raise suggestions

Additional Information

• Interviews and feedback will begin w/c 4th April 2022
• The role is based in Cardiff with a Hybrid approach to working, 1 or 2 days in the office. We will give you everything you need to work comfortably from home.

About Admiral​

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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