Infrastructure Manager

Admiral Financial Services (AFSL) is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

The Role

We are looking for someone to join our team as the Infrastructure Manager, who can bring tech happiness and sense of caring to every opportunity here at AFSL. Whilst helping remove barriers you will be making things better. This role will be a healthy split of team management and technical hands on with the opportunity to grow your skills in both areas as the business grows.

You will be joining a highly motivated, tech savvy and fast paced IT Operations team with a large programme of change planned for the foreseeable future. You will be providing a mixture 3^rd line support for all the business users requirements whilst actively rolling out new technologies and watching the business grow from the inside out.

You will be an organised, enthusiastic self-starter, a problem solver and to top it off a great communicator, able work closely with our colleagues and any third parties that might be involved in the delivery of our services to the business. You will be someone that people can trust and turn to for help and support, you will be a keen learner and willing to increase your knowledge, skills and progress your career and grow with the company.

Key duties:

• Manage workflow and priorities across technical projects.
• Manage team workloads to ensure optimum efficiency.
• Provide management reports on status and identify blockers and solutions.
• Work with suppliers to shape the services we want to consume and hand over to the service delivery team read of SLA and OLA wrapping.
• Management of the MS Azure, AAD, 365 SaaS environments.
• Liaising with core delivery teams around and outside the Admiral Group.
• Work with both test and production systems and environments.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Support & manage the implementation of new services from suppliers and internal teams.
• Prioritise and manage many open cases at one time
• Test and evaluate new technology.

Essential experience:

• A proven background in an IT support / Infrastructure function.
• Previous experience of supervising a team within a Support / Infrastructure function.
• Experience of working in the financial services sector.
• Customer focused.
• Keen learner.
• Can do attitude.

Desired experience:

• Administration and troubleshooting of AWS / Azure Active Directory / MS 365 collaboration suite
• Intune configuration for Windows, Apple, Android and iOS
• JAMF configuration for Apple Mac deployment
• Apple Mac support
• Related professional qualifications

• Good understanding of regulatory requirements in the financial sector
• Any other cloud Technology certifications
• SaaS / IaaS / PaaS migrations, configuration, customisation

On call schedule:

• At this level you will be expected to be available as required during infrastructure changes crisis management / break fix scenarios.  

*First stage interviews will take place during the week commencing 29th November, 2021.

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open, and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons why we're consistently voted one of the Sunday Times’ Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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