IAM Administrator Team Lead

The Identity and Access Management team sits within Admiral's IT department. It ensures timely, appropriate and controlled access to our networks, systems, and applications across a hybrid on-premise/Cloud environment. This involves managing accounts through their lifecycle, from creation to de-provisioning/deletion when no longer required and maintaining access in response to change.

The successful candidate can provide excellent customer service, prioritise a variable workload and meet deadlines. They must be well-organised, self-motivated and flexible in their approach to work, with great attention to detail and a security-focused mindset.

Job Purpose

As IAM Administrator Team Lead, the primary purpose is to support the IAM Service Owner in managing the day-to-day activities of the Administrator team and ensuring compliance with Governance, Information Security and regulatory requirements:

• Line manages, develops and motivates the IAM Administrators whilst supporting the team's well-being.
• Ensure access to applications, systems and networks is appropriate and controlled for legitimate business reasons.
• Measuring operational performance to track and understand IAM effectiveness.
• Drive continuous improvement of user access controls, standardising and automating (where possible) aspects of managing identities, saving time, and reducing risk.
• Drive and maintain Role Based Access (RBAC) to allow users to access the information necessary to effectively perform their duties while maintaining the principle of least privilege.
• As a member of the wider IT Support team, support operational priorities and assist other teams across the department where required.

Main Duties

• Line management of IAM analysts, working closely with the IAM Service Owner to oversee the team's activities and enable the effective running of the JML processes.
• Act as subject matter expert (SME) in Admiral's Joiners, Movers and Leaver (JML) processes, broader access management and associated standards and policies.
• Ensures that all service requests and incidents are handled promptly and effectively according to agreed SLAs, standards, and procedures, to meet customer expectations.
• To reduce Incident tickets by working closely with Incident and Problem Management teams
• Develop and execute KPIs and dashboards.
• Ensure that effective escalation procedures for issues and complaints are resolved responsibly and professionally within an agreed OLA, and that lessons are learned to stop further escalations.
• To support the setup and ongoing management of a complete Service Request Catalogue.
• Maintenance of skills and training matrix to support team development.
• Work closely with the IAM Analysts to satisfy Audit evidence requirements and activities to mitigate any recommendations.
• To Support the implementation of new or improved access control processes. Responsible for documenting processes and procedures specific to the scope of responsibilities, ensuring document compliance with Quality Standards.
• Perform 1-2-1's and appraisals, set achievable objectives, give regular feedback and lead team members to achieve their full potential. 
• Capture performance and development needs in developing career or personal development plans. 

Requirements

• Previous experience (3years+) of working in Identity & Access Management (IAM/IDAM), ideally in a regulated environment such as the finance sector.
• Line Management experience for three or more staff members, overseeing and evaluating employee contribution, performance and development.
• Good knowledge of identity management systems, including Active Directory, Azure Active Directory and Google Cloud Identity.
• Strong knowledge of Identity Access Management and PAM best practices, processes and controls, including recertification, toxic combinations, and role-based access control.
• Strong administration skills and excellent attention to detail.
• Excellent organisational skills with the ability to plan and prioritise work without supervision, managing workload effectively.
• Strong communicator with experience working with end users (including senior executives).
• A strong desire and focus on continuous improvements and personal development.
• Team player with the ability to work autonomously, flexibly and with enthusiasm.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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