Household Recovery Handler

The Recovery team in Household Claims have an exciting opportunity for someone to join their hardworking team. The Recovery team are responsible for identifying and pursuing claims that have potential prospects of us being able to recover money we pay out on claims.

If you are enthusiastic, hard working, keen to learn and have a natural understanding of claims then this could be the role for you.

Team

• Maintain a good working relationship with all teams within the department
• Support the department to achieve the recovery goals.
• Ensure all process and procedures are reviewed and adhered to and communicate feedback to the department
• Able to demonstrate experience of exceeding existing core roles and responsibilities

Performance

• Be able to adapt in a constantly changing environment.
• Demonstrate a positive attitude to work.
• Adhere to company procedures as outlined in the ‘Big Book’
• Embrace the companies ‘Core Competencies’
• Promote the Admiral Culture and strive to improve the working environment
• Be able to work under pressure and to achieve set daily / monthly targets
• Ensure claims are accurately reserved throughout the recovery lifecycle
• Undertake team projects when required.
• Identify and communicate opportunities where improvements can be made to the customer journey and cost control.

Customer

• Undertake phone duties as required
• Demonstrate strong written and verbal communication with all customers & stakeholders
• Able to demonstrate customer customer customer approach

Development

• Be a referral point for recovery queries
• Able to demonstrate ownership of own personal development
• Stay up to date will all legal aspects of recoveries

Skills

• A practical knowledge base of recoveries procedures
• The ability to communicate effectively
• Attention to detail
• Pro-active claims management and negotiation
• Demonstrate the ability to take a proactive approach to dealing with representatives
• Ability to work autonomously and seek further opportunities
• Adaptable to change

Experience

• Minimum of 12 months experience working in a claims related role
• Previous experience in a liability/recovery role is preferable but not essential
• Abe to demonstrate strong negotiation skills to achieve positive outcomes

Qualifications Required

• Good educational background
• Legal qualifications or equivalent is preferable but not essential

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.