Household Data Manager
Cardiff
- Full time
About the job
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"Household is one of Admiral’s fastest growing products with bags of opportunity!
Situated within the Household Data Insights team and working closely with Household’s Senior Management, this leadership role will ensure we use data for strategic advantage as well as effective operations and will be integral to the department’s success.
Lead the team of Household Claims Analysts to:
- Understand the strategy and business plan to deliver against key priorities.
- Work in an agile environment handling multiple tasks, set priorities, communicate backlogs, and work to deadlines.
- Attend appropriate steering and working groups and develop a strong knowledge of Household Claims operations.
- Engage with the Claims department to establish accurate, effective and timely reporting – understanding customer reporting needs and their current utilisation of data outputs.
- Provide proactive, comprehensive, insightful analysis and communication of key data and potential areas of interest to Household leadership.
Personal Responsibilities:
- Identify resource and training needs among Analysts, demonstrating best practice, and maintaining team morale.
- Develop talent within your area by setting priorities and targeted objectives.
- Become responsible for ensuring high level department reporting is relevant and accurate.
- Ensure required data from internal systems, suppliers and other external sources is accessible, utilised and well governed.
- Keep up to date with potential projects and assist in the prioritisation by providing appropriate metrics (customer impact, etc).
- Work with Claims Leadership and the Change facilitators to ensure integrity of tests/project ROI and measurable outcomes.
- Oversee and develop business cases for projects and initiatives.
- Become responsible for senior stakeholder data commentary and ensuring the MI team conduct effective investigation of data patterns.
- Be an expert in the data available and how it can be used to answer business problems or areas which could be improved.
Skills/Experience required:
- Knowledge of Household claims data and/or processes is desirable.
- Analytical and Management experience.
- Proven track record of strategic contribution.
- Effective senior stakeholder management.
- Experience in delivering business cases or leading change with appraisals of the effectiveness of change activity.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
#LI-AR1
- Full time
- Household
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Cardiff
What areas do you look after?
I recruit for positions in the Pricing/Data area.
Tell us about you and your Admiral story?
I started working for Admiral in 2012 as a Customer Service advisor where my focus was customer queries and policy changes. I was keen to expand my knowledge within the company and worked for our Telematics area, closely followed by the Data Validations team. I knew I wanted to progress within this growing company and developed into an Assistant Team Manager in our Customer Loyalty department. Within a year I evolved into a Team Manager and continued this role for 5 years. I later had the opportunity to manage a team within our Complaints department where focus was based on customer outcomes and FCA guidelines. People and talent have always been my passion, which has led me to my current position in Recruitment which I started in 2023.
Why would you recommend Admiral?
Admiral’s philosophy is ‘People who like what they do, do it better’. This company certainly stands by this and in my 11 years here, I have been supported, guided and looked after.
The flexibility and work/life balance this business offers still blows me away and I can’t imagine working anywhere else.
Another area that stands out to me is the reward and recognition focussed on staff. I have attended numerous awards, updates and ceremonies that celebrates departments and the people who work in them.
I couldn’t recommend Admiral enough!
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