Household Conduct and Regulatory Risk Operations Manager

This is a hybrid role with a requirment to work one day per week in our Cardiff office

Ready to make a real impact? Join Admiral’s dynamic Household department and be part of something brilliant!

Household has ambitious plans to replicate the strong market position of our UK Motor business. To achieve this, we are evolving the Risk Team within Household to place effective risk management at the heart of what we do – providing risk SME support to our senior leadership and risk owners.

As the Household Conduct & Regulatory Risk Operations Manager, your primary objective will be to support the delivery of robust conduct and regulatory risk management within Household. You will support actions to embed group-wide and regulatory requirements into day-to-day operations, ensuring risks are identified, assessed, and managed effectively. You will work closely with Risk & Support teams and stakeholders across the business to influence strategy and help guide Household Risk Owners regarding key decisions.

Key Responsibilities

• Lead Household Conduct & Regulatory Risk Specialists to maintain the Household conduct and regulatory risk profile.
• Champion a strong conduct risk culture, ensuring customer-centricity and regulatory compliance are embedded into decision-making.
• Collaborate with internal stakeholders and external service providers to ensure timely and effective completion of conduct and regulatory risk activities.
• Work with risk and compliance colleagues to translate regulatory expectations into Household operational requirements in line with internal policies and standards, ensuring they are understood and implemented effectively.
• Provide support and guidance to Risk Owners regarding conduct risk responsibilities and the development of risk mitigation strategies and actions.
• Support the creation and monitoring of conduct-related controls, recommending improvements and the operation of a robust Household conduce risk control environment.
• Lead the development and tracking of Household conduct and regulatory risk indicators.
• Drive continuous improvement in conduct risk management practices, collaborating with risk colleagues to share insights and best practice.
• Prepare and deliver Household conduct and regulatory risk reporting to senior leadership and governance fora, highlighting key trends, action plans and learnings.
• Stay abreast of regulatory developments, industry trends, and emerging conduct risks, ensuring proactive risk management.
• Promote and uphold the organisation’s culture and values, ensuring alignment with regulatory expectations and ethical standards.
• Mentor and develop team members, fostering a pipeline of future conduct and regulatory risk professionals.

Skills & Experience Required

• Strong understanding of conduct and regulatory risk within the UK general insurance market.
• Experience in applying relevant regulatory frameworks in a 1st line operational context.
• Ability to translate complex regulatory requirements into practical operational actions.
• Skilled in identifying conduct risk exposures and designing proportionate mitigation strategies.
• Strong stakeholder engagement skills, with the ability to influence across all levels of the organisation.
• Experience in control design, monitoring, and reporting within a regulated environment.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and critical thinking skills.
• Previous experience in a conduct or regulatory risk role within financial services, ideally in general insurance.
• Professional qualifications in risk management, compliance, or insurance are desirable but not essential.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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