Household Claims Handler
£18,000
Cardiff
- Full time
Salary
£18,000
Start date
29/03/2021
About the job
This vacancy has now expired. Please see similar roles below...
"We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. During these recent uncertain times, Admiral has been there to support every single employee. We are fortunate that during the COVID-19 pandemic we have not had to furlough any employees and we’re still growing as a business. To read more about how Admiral has responded to the COVID-19 pandemic please click here
At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we do. Join us and over 10,000 employees’ globally in one of our most challenging and rewarding departments.
We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers. In a year which saw Admiral hit record profits we decided to give back to our customers, issuing over 110 million pounds back to our Admiral Group policy holders and the helping the local community.
Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. The service department is split between Prime and FNOL. Both areas service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.
About the role
As a Household Claims Handler, you will be responsible for dealing with customers' new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
Main duties and responsibilities
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act
Behavioural skills
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- The handler must be flexible to varying working hours including working evenings and weekends.
Please note, training for this role will be conducted remotely and due to the current climate you may be working from home for a period of time, to apply for the role you will need an adequate space in your home that is free from distractions and a download speed of 4 mbps or higher and a ping no higher than 30ms. To test your internet speed please click here
Related jobs
Salary
£25,310
Location
Swansea
Job Type
Full time
Location
Swansea
Department
Claims
Office address
Admiral Group House, 1 Langdon Road, Swansea Waterfront, Swansea, SA1 8AG
Description
Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here a
Reference
8523
Expiry Date
01/01/0001
Vacancy managed by
Leigh GardinerVacancy managed by
Leigh GardinerSalary
Location
Peterborough
Job Type
Full time
Location
Peterborough
Department
Claims
Description
Job Description We’re looking for a new Pet Claims Assessors to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confide
Reference
8612
Expiry Date
01/01/0001
Vacancy managed by
Jessica EvansVacancy managed by
Jessica EvansSalary
Location
Cross Site
Job Type
Full time
Location
Cross Site
Department
Claims
Description
We put the customer at the heart of everything we do. Ensuring we do the right thing for our customers in their time of need is extremely important to us. If you share our passion for service and q
Reference
8800
Expiry Date
01/01/0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansRelated posts
Teaser
Contact CentreContent Type
BlogPublish date
26/01/2024
Summary
Across Admiral Group, we have an 11,000-strong workforce powering various businesses and departments like Admiral Law, Admiral Money, the Contact Centre, and Claims, our team thrives on diversit
by
Amy Reynolds
Teaser
ClaimsContent Type
BlogPublish date
03/10/2023
Summary
Are you ready to embark on a career journey that's as exciting as setting sail on the high seas? Well, grab your compass and brace yourselves, because today, we're diving into the world of
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
11/08/2023
Summary
As an Adoption Friendly Employer, our colleagues have the assurance that they’ll be fully supported throughout their adoption journey. Danielle, Claims People Manager, shares her experie
by
Ben Moriarty
Teaser
GeneralContent Type
BlogPublish date
18/07/2023
Summary
Picture this: a role that not only challenges you but also empowers you to make a real impact. You might have heard about debt collection jobs before, but we do things differently at Admiral Mone
by
Ben Moriarty
Teaser
ClaimsContent Type
BlogPublish date
13/10/2022
Summary
Jessica has worked part-time for almost four years so that she can have more quality time with her daughter. As a motivated and dedicated manager, Jess knows that working flexibly isn’t a barr
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
15/02/2022
Summary
Introducing the next blog in our I Belong series where we give you a peek into what working at Admiral is like, meeting our fascinating and inspiring colleagues from around the Group and givin
by
Kyle Meacock
Teaser
ClaimsContent Type
BlogPublish date
18/11/2021
Summary
We caught up with Tyler from our Van Claims department to find out what the future holds for the growing function. What do you do in the Van Claims department?As a Senior in the department,
by
Leigh Gardiner
Teaser
GeneralContent Type
BlogPublish date
14/09/2021
Summary
Introducing our new blog series, I Belong, giving you a peak into Admiral, meeting our fascinating and inspiring colleagues from around the Group and giving insight into our friendly, diverse an
by
Ben Moriarty
Our Benefits
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.
Share
Schemes
Flexible
Working
Local
Discounts
Travel Season
Ticket loans
Groups
& Societies
Development
Opportunities