Household Claims Handler
Cardiff
- Full time
25,310
About the job
This vacancy has now expired. Please see similar roles below...
"We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff.
At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of everything we do.
Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.
About the role
We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries over the phone, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
Location
This is a Hybrid role where you can enjoy the benefits of working from home and experiencing our amazing office culture. The successful candidate would be required to work 2 days a week at our head office in Cardiff
Main duties and responsibilities
- Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, updating customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions.
- Accurately checking all details of a claim after every call
- Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
- Ensuring underwriter requirements are checked in respect of the submission of household claims
- Undertaking special projects, as required
- Meeting and exceeding departmental quality targets
- Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act
- Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller
Behavioural skills
- A positive attitude to work and maintain general office standards
- Discipline in accordance with company procedures
- Effective time management and organisational skills
- Good written and verbal communication skills
- Attention to detail and accuracy
- A team player attitude
- The handler must be flexible to varying working hours including working evenings and weekends.
Key Information:
The start date for this position will be the 7th October 2024.
If successful after application stage, you will receive a phone call to discuss your application.
The next step will be attending a group Meet and Greet in the Cardiff office.
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
#LI-ME1
- Full time
- Business Support
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Cardiff
Talent Partner - Admiral Pioneer
What areas do you look after?
I currently recruit for our Non-Motor departments.
Tell us about you and your Admiral story?
I joined Admiral in October 2020 as a Renewals Consultant. I dealt directly with Renewals queries and then moved into the Customer Value team, dealing with mid-term customers and upselling Multi Product. During my time in the Contact Centres, I helped with Volume Recruitment from time to time, and this prompted me to pursue a full-time role in recruitment, which I started in March 2022.
Why would you recommend Admiral?
Admiral is a great company to work for and offers a culture like no other. Admiral has given me the tools to form my own career path and there is always opportunity to develop and challenge yourself in different ways.
Guidance for using AI during the hiring process
We welcome you to use AI tools to support your application if you choose. Your use of AI won’t affect how you are assessed. However, if you do decide to use it, we encourage you to use it thoughtfully and effectively.
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