Head of Product (Travel)

It’s an exciting time for the Travel business, having recently reached 1m ARB with nearly 2 million customers insured in the past 12 months. We are looking to hire a driving and commercial focused Head of Product to help deliver our ambitious plans for the next 5yrs.

Travel insurance within Admiral has increased ten times in the last 3 years, both in terms of policies sold and department size. Our plan is to continue to grow at a fast speed doubling the top line by 2029 and becoming an increasing part of the wider UK Insurance customer proposition.

As Head of Product, you will set the strategic direction for the Travel Product and drive the team's performance to meet its strategic objectives.

This will include growing the core product and optimising the current product offering and distribution channels, as well as capitalising on cross-selling opportunities to our existing Admiral customer base and looking for opportunities in new products and channels.

Reporting to the Head of Travel, the Head of Product will be responsible for:

• The performance of our existing products ensuring they provide fair value for our customers, with Consumer duty embedded in their evaluation and ongoing development.
• Our overall product roadmap and innovation in new Insurance products and expansion into wellness products.
• Direct marketing and PCW relationships for our core product
• This role will be the key connection point for the UK Customer wide agenda.

Main Duties

• Maximize the commercial opportunities for the travel insurance product.
• Strategic planning for the growth of Travel, and management of the product portfolio. 
• Create and present compelling product proposals and business cases which gain buy-in and allow the business to make informed and beneficial decisions.
• Lead new product innovations and drive P&L performance by optimising the efficiency of existing products (including but not limited to online performance). 
• Ensure appropriate product governance is undertaken (including but not limited to periodic product reviews, conduct risk MI, complaints RCA, repudiation reviews).
• Definition and monitoring of relevant KPIs and control of the measures to achieve the objectives set.
• Recruit, train and motivate a team of product managers and executives to deliver on the product roadmap.
• Responsible for relevant key third-party relationships and leading necessary contract negotiations.
• Understand the regulatory environment, and how it impacts our products and make appropriate changes if needed.
• Ensure an appropriate risk register and control framework is maintained and effective for the Product team.
• Develop a culture of risk, quality control, audit and compliance.

Skills and attitudes required

• A strong commercial mindset.
• Strategic Planning.
• Leadership and decision-making skills.
• Strong stakeholder management and effective communicator.
• Coaching and Development.
• Great digital and external market awareness for new product developments.
• Experience with existing product management and new product development from design to delivery.
• Numerical analysis and reporting.
• Good written, verbal and presentation skills.
• Self-motivated, organised and able to prioritise workload in line with tight deadlines.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.’’

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