Facilities Coordinator

(Please note this is an in office role, based on-site in our Cardiff office 5 days per week)

We are a leading Financial based business looking for an in-house Facilities Coordinator who will play a vital role in the day-to-day customer facing facility operations. This positions will form part of the Facilities Team made up of 1st line, 2nd line and 3rd line support; you will need to work collectively or independently to provide exceptional service to all our customers.

As the Facilities Coordinator you will be required to be on site during office hours, occasionally work across site, while maintaining a safe, functional, and compliant office environment.

Main Duties:

• Conduct customer facing floor walks within the office environment, reporting service faults into the 1st line helpdesk.
• Engage with the customer and business to build strong working relationships, that support the delivery of facilities services.
• Liaise with on-site 3rd parties’ security, cleaning and vending, dealing with day-to-day queries, and escalating issues to the relevant manager.
• Assist with the regular and general upkeep of workstation’s, meeting rooms and key spaces within the office, to ensure a clean and safe working environment.
• Take ownership of your allocated areas of responsibilities and provide regular feedback that supports the upkeep of the office environment.
• Work closely with the wider facilities teams to support the delivery of extensive services and a high level of customer satisfaction.
• Follow best practice and safety standards for all facility related tasks.
• Additional responsibilities may be assigned based on business needs.

Training: 

• Join the on-call rota and training will be provided following a probation pass.
• First Aid and Fire Marshall duties, training provided.
• Managing Safely - accredited by IOSH (Training Provided).
• Prior experience of experience of 1st and 2nd line support
• Prior experience of supporting facilities department/ team in a similar environment/ industry
• Ability to work effectively across the Microsoft Office Suite
• Excellent interpersonal written and verbal communication skills
• Sound knowledge of H&S and Compliance
• Strong customer care ethic and ability to build relationships at all levels
• Proactive with ability to work on own initiative
• Attention to detail
• Enthusiastic, self-starter with a ‘can do’ attitude
• Hands-on person who can hit the ground running
• Strong team player

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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