ECRM Marketing Executive

We are looking for an initiative-taking and enthusiastic Marketing Executive to join the ECRM Marketing team. This role will support product promotion by focusing on sales generating cross-sell campaigns for Admiral Travel Insurance.

You will be working as part of the ECRM (Electronic Customer Relationship Management) team in our award-winning Marketing department. Our team purpose is to engage customers with a range of direct marketing campaigns to drive cross-sell, improve retention and customer satisfaction, and promote digital adoption across Admiral’s expanding portfolio of products.

Our focus is on email marketing, while also testing new initiatives for channels such as SMS, push notification and Direct Mail, finding the right channel mix for the individual customer journey. We aim to ensure we are contacting the right customers, with the right message, at the right time, via the right channel.

This role will be a fantastic opportunity to get involved in a fast-paced and dynamic environment and really put your stamp on an expanding portfolio of products.

Responsibilities

• Plan, implement and optimise sales generating marketing campaigns for Admiral Travel Insurance, aimed at growing the customer base
•  Review the customer journey to identify areas of improvement and optimisation
• Monitor performance against target, pro-actively make suggestions to adjust activity when required
• Maintain monthly reports and manage stakeholder communications

Main Duties:

• Campaign creation
• Manage the campaign marketing plan for Admiral Travel Insurance
• Work with Marketing Campaign Manager, Product Marketing teams and Product owners to develop campaign plans to achieve business targets
• End-to-end campaign delivery, including planning, practical implementation, writing/sourcing copy and consulting with design teams
• Ensure quality of campaigns are maintained through thorough testing and quality assurance

Data Management

Work with regulatory advice, data protection and legal teams in Admiral Group, to ensure campaigns meet FCA, data privacy, consumer duty and ASA requirements

Work with the Customer Engagement team to generate ideas for lead generation campaigns

Reporting and Stakeholder management

• Drive performance against target, reporting on at product and campaign level and proactively make recommendations to improve performance
• Presents results and findings, producing presentations and reports in digestible format for target audience
• Communicating with a large product team to provide campaign updates and generate ideas 

Skills Required

• Process and technical aptitude are essential, as this is a specialized digital role within Marketing
• Experience with using email marketing platforms, preferably Braze or Adobe Campaign
• Technical knowledge or interest in CRM automation development. Desirable but not essential
• Interest and experience in email marketing, multi-channel marketing and digital communications
• Expeirence and knowledge in HTML. Further knowledge and experience in  JavaScript and CSS is desirable but not essential
• Experience in email template building tools such as Litmus is desirable but not essential
• Understanding or experience in analytics tools such as Google Analytics or Looker
• Collaborative nature with the ability to build strong cross-functional relationships and work with different departments such as graphic design or content
• Effective relationship management skills e.g., agencies, internal stakeholders
• Great time management skills and ability to work independently
• Proactive attitude with the ability to use initiative & generate ideas
• Experience in presenting findings or insights to stakeholders or colleagues with an entrepreneurial spirit

Additional Information

• We will review your CV within 5 working days of application and get back to you.
• We are a hybrid working team and you will be required to come to our Cardiff office 1-2 days per week (or more if you prefer)
• We will give you everything you need to work comfortably from home.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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