Digital Analyst

Working within the Value Optimisation MI team, the Digital Analyst will support the delivery of existing and new digital initiatives, supplying data and information across channels and customer journeys. Across the Digital Data Team, analysis and reporting covers a number of Digital initiatives including investigating performance & efficiencies across digital contact channels, monitoring website journeys & interactions and performance of our automated chatbot solutions. The role will focus on the creation of data to support decision making as well as providing the Digital Assisted Channels team with insight to drive improvement and change positively.

Main Duties

• Create regular reporting and dashboards to support decision making across the business on all strategic digital objectives;
• Digital Analysis – manage the ad-hoc and regular reporting, whilst providing useful insights to key stakeholders;
• Highlight opportunities for improvement in customer journeys, identifying trends and forecasts to exploit for operations and customer benefit;
• Cooperate with management and business stakeholders, presenting digital analysis and insight;
• Think creatively and identify ways to improve reporting, including better ways to present data;
• Maintain alignment with best practice use on analysis software such as SAS;
• Familiarize and become an expert in third party data sources used within the team;
• Seek alternate data sources to inform the digital strategy adopted.

Experience

• Experience in providing data and analysis in a user friendly manner;
• Ability to analyse data and provide operational and strategic insight;
• Excellent attention to detail;
• Organised and diligent in approach;
• Good communicator with excellent written and verbal communication skills;
• Pro-active in approach to work;
• Ability to work independently as well as able to feed into wider teamwork.

Key attributes

• Ability to align data requirements to necessary outputs;
• Remain positive;
• Align day to day changes to overarching contact strategy;
• Understand the operational impact of digital change;
• Escalate concerns and challenges clearly;
• Adopt an attitude of continuous improvement.

Interview Process

There will be a one stage interview process via MS Teams.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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