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Data and Reporting Manager

Cardiff

  1. Full time

Closing date

01/08/2024

About the job

Working within the Customer Data department, the Data and Reporting Manager will support the delivery of existing and new initiatives across the customer operations area.

This position is open within the Operations MI team. Spanning all points in the customer policy cycle (New Business, Mid Term and Renewals), the successful candidate will aim to build upon the existing reporting while leading the development of new insight to support tactical and strategic Customer change. The team delivers key reports that both measure their day-to-day and high level KPIs tracking everything from answer rate and agent incentive, to policy sales and retention metrics.

Main Duties

  • Work closely with management and business stakeholders of the Customer area, ensuring both strategic and day-to-day reporting is impactful and timely
  • Assist the Value Optimisation function and wider business in the interpretation of any results of appropriate analysis, seeking all opportunities for optimisation
  • Understand the Customer Strategy as well as the tactical levers available to manage each business area – Customer Loyalty, New business acceptance, Digital journeys etc
  • Lead and develop a team of analysts. Managing the team’s workload, prioritising requests and ensuring that the team provides accurate analysis in a timely manner
  • Provide regular feedback to the team members, clearly demonstrating the teams impact versus business goals while keeping motivation high
  • Set clear goals for the team members and delegate jobs according to skill level and provide necessary assistance to aid development
  • Working with the leadership team within Customer Data champion data within the Customer area, and build a culture of analysis and insights, not just reporting and MI output

Desired Skills and Experience

  • Excellent written and verbal communication skills
  • Strong numerical and reasoning skills, with a passion for data and its applications
  • Able to understand the business impact of data processes and insights, whilst aligning day to day changes to our customer and contact strategy
  • Strong organisational and project management skills to help manage workloads and prioritise tasks from a variety of stakeholders
  • Ability to lead, manage and motivate teams, whilst making responsible and effective decisions
  • Experience with managing or mentoring others, and supporting team members to improve their analytical skillsets and traits
  • Experience with presenting information and communicating with stakeholders at all levels
  • Excellent time management skills
  • Pro-active and able to work both independently and as part of a team
  • Enthusiasm, flexibility and self-motivated

Please note - we may close this vacancy early if we receive lots of applications or business priorities change

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits, and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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