We’re looking for a confident and technically skilled Data Analyst to join our Customer Data team. This role is ideal for someone who thrives on turning complex data into actionable insights and has hands-on experience with BigQuery and data visualisation tools, preferably Looker.
You’ll work across multiple teams to support strategic decision-making, optimise customer journeys, and improve operational performance through data-driven insights.
About the Team
The Customer Data department is made up of three specialist teams:
- Operations MI: Delivering reports that track key KPIs such as answer rates, agent incentives, policy sales, and retention.
- Contact MI: Analysing customer contact journeys—both agent-assisted and self-service—to personalise experiences and reduce operational costs.
- Value Analysis: Driving experimentation and process improvements through A/B testing and advanced analytics.
Key Responsibilities
- Design, build, and maintain dashboards and reports using BigQuery and Looker to support business objectives.
- Translate complex data into clear, actionable insights for stakeholders across customer operations.
- Manage ad hoc data requests and deliver high-quality, timely analysis.
- Identify trends, anomalies, and opportunities to enhance customer journeys and operational efficiency.
- Collaborate with cross-functional teams to influence data-driven decision-making.
- Continuously improve reporting processes and data visualization standards.
- Stay up to date with best practices in cloud-based analytics and data tools.
Experience & Skills
- Proven experience working with BigQuery or similar cloud-based data platforms.
- Strong data visualisation skills, ideally with Looker (or similar tools like Tableau or Power BI).
- Ability to write efficient SQL queries and work with large datasets.
- Strong analytical mindset with a focus on delivering business value.
- Excellent attention to detail and organisational skills.
- Effective communicator, both written and verbal.
Self-motivated and able to work independently as well as part of a team.
Key Attributes
- Confident in aligning data outputs with business goals.
- Proactive in identifying opportunities for improvement.
- Comfortable presenting insights to technical and non-technical audiences.
- Committed to continuous learning and improvement.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
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