Customer Loyalty Representative
Cardiff
- Full time
£18,000 + Up to £12,000 incentives
About the job
This vacancy has now expired. Please see similar roles below...
"In addition to the base salary of £18,000, after their probationary period Customer Loyalty staff can earn on average £250 per month incentive and potential earnings are up to £1000 per month on top of your base salary. There is potential for overtime earnings for additional working hours. As well as all of this, after your first year of service you will be enrolled into our share scheme earning £3,600 a year!
Admiral is an insurance company innovating its way through to the future. By becoming a Customer Loyalty Consultant, you would join our frontline staff dealing directly with our customers which is the most important role in the business. Working in an exciting, new department, you would be flying the flag for Admiral, representing our FTSE100 Company to our 7+ million customers, placing you at the heart of our business.
Our Customer Loyalty department are responsible for looking after our customers whether that be queries, finding solutions, detail changes, or the all-important job of speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote. This means that we are looking for people with a varied skillset. You need to be highly skilled in building relationships with our customers, delivering superb customer service and with a willingness to upsell additional products or services. Our Customer Loyalty consultants are also fantastic negotiators, they are resilient and customer focused. They can find synergy with the customer on every call because they genuinely want to help our customers with their insurance needs.
We expect you to have a passion for service, as it is our identity! You will have the opportunity to make a positive difference in our customer’s lives through the service you provide them, and so it is vital that you value helping others.
This is a full-time position with long-term career prospects on offer. You don’t need any experience, but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel.
You will work with a team of upbeat colleagues who will become your second family. We like to think of ourselves as a friendly bunch, so there is always a helpful colleague around to give you a hand. We work in a busy environment, whether it’s from home or the office, and you will likely take upwards of 50 calls per day, so you’ll need to make lightning-fast decisions to help our great customers with all of their insurance needs. If you are driven to help others and be the best that you can be, this is the job for you!
Skills and Knowledge required
- Able to take calls daily, interacting with customers and solving their queries or negotiating the continuation of their policy using tools provided.
- Talented salesperson – able to upsell multicar and multiproduct.
- Resilience - You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!
- Self-motivated and by able to work within challenging and sometimes stressful situations.
- Follow compliance guidelines and procedures.
- Provide excellent customer service to our customers and staff.
- Log front line complaints.
- Hit department targets.
- IT literate to swiftly update all those customers details correctly.
- Basic Maths and English to solve some more tricky queries.
- People person...as you will be speaking to a lot of them!
- Adaptability. Change is key to our business and our people get excited about the next new task around the corner, or a new procedure or way of doing things.
Main Responsibilities
- Manage and resolve the inbound calls from our very important customers.
- Answer calls efficiently, lead by example and provide fantastic service whilst attempting to retain and increase the business.
- Go above and beyond for your customers by providing excellent customer service.
- Ensure work is dealt with accurately and to a high standard.
- Accurately read scripts and follow procedures correctly.
- Be a team player.
- Suggest positive solutions for the customer journey.
- Attend training sessions and take feedback onboard.
- Be a confident and motivated individual.
- Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel – you should love feedback that helps you improve!
- Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.
More about the day to day in Customer Loyalty
Our Customer Loyalty team like to look after their staff. We offer a sought-after shift pattern starting no earlier than 8am and finishing no later than 8pm weekdays and 5pm on weekends. We share the weekend shift in Customer Loyalty, so we work weekends, but we never work more than 5 days in a row! We also offer overtime where needed and have a very attractive incentive structure that can significantly increase your monthly renumeration package.
During your career we will support you with our award-winning development plans that encourage progression - many of our senior managers began their career in the role you are applying for now. For those with the work ethic and proactivity needed to progress, our training is the magic ingredient to make that happen and make you an expert in your field.
Our staff are what makes Customer Loyalty such a great place to work, so we can guarantee a unique culture and a great working environment, where hard work gets plenty of recognition!
- Full time
- Customer Services
__jobinformationwidget.freetext.LocationText__
Cardiff
Candidate Engagement Consultant - Corporate Services/Tech & Data
What areas do you look after?
I recruit for our Contact Centre departments.
Tell us about you and your Admiral story?
I've recently celebrated 16 years with Admiral (time flies when you're having fun!). Having completed my degree and working abroad in the entertainment industry, I came back to the UK and needed a temporary job to see me through until completion of my PGCE. Like many others, that temporary job got a little out of hand, but it turned in to an incredible career! After working in a few areas of the business, I made a home in Recruitment. I love the people I work with and the people I get to meet doing a job I love.
Why would you recommend Admiral?
Not only have I enjoyed my career, I can honestly say I have made lifelong friends. I never dread the thought of a day at the office. We all lead busy lives and I have experienced the flexibility and support Admiral shows their employees, just to know you have that support in work is a huge benefit. Admiral offers endless career opportunities in a diversifying business that really cares about its employees.
Related jobs
Salary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Group
Department
Graduates
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Kickstart your career in Data Analytics with Admiral! – September 2025 Location: Hybrid (1-2 days a week in our Cardiff office, during the initial induction period, there will be the requirement
Reference
9536
Expiry Date
01 Jan 0001
Vacancy managed by
Samantha StarkVacancy managed by
Samantha StarkSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Group
Department
Graduates
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
Kickstart your career as a Data Scientist with Admiral! – September 2025 Location: Hybrid (1-2 days a week in our Cardiff office, during the initial induction period, there will be the requiremen
Reference
9535
Expiry Date
01 Jan 0001
Vacancy managed by
Samantha StarkVacancy managed by
Samantha StarkSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Pioneer
Department
HR
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
An exciting opportunity has arisen for a People Advisor to join Admiral’s People Team. Reporting into a Senior People Partner, you will be supporting two of our businesses, Admiral Pioneer and Admi
Reference
10614
Expiry Date
01 Jan 0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansOur Benefits
Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!
People who like what they do, do it better.
Be You
Financial & Mortgage
Advice
24-Hour
Ecare
Cycle to Work
Scheme
Annual Holiday
Allowance
Flexible
Working
Simply
Health
Private Health
Cover
Critical Illness
Cover
Grow & Progress
Learning and
Development
Educational
Sponsorship
Accredited
Qualifications ILM
iLearn
Online Learning
Buy a Book
Scheme
Developmental
Coaching
Port of
Calls
Internal
Mobility
Make a Difference
Groups and
Societies
Socials and Team
Days Out
Multi Faith / Quiet
Rooms
Admiral Community
Fund
Give as You
Earn
Awards and Star
Lunches
Corporate Social
Responsibility
Impact
Hours
Share In Our Future
Share
Schemes
Refer a Friend
Bonus
Colleague and Family
Insurance Discount
Group Life
Assurance
Pension
Scheme
Life Event
Loan
Tickets to Sponsored
Events
Tusker Salary
Sacrifice