Customer Care Handler

About Veygo

Veygo offer app-based flexible short-term car insurance. Whether it be learner driver insurance or temporary insurance, our customers can be on the road in the minutes. We’re building a vibrant, exciting, and disruptive scale-up, that puts customer experience and empowerment at the heart of our business and culture.

Veygo operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.

About the Role

The Customer Care team are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.

Responsibilities

As Customer Care Handler, you will be responsible for:

• Providing an outstanding level of service to our customers from start of their Veygo journey to the end
• Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
• Putting the customer first when making decisions throughout their need of support from us
• Supporting customers whilst they purchase one of our Veygo products
• Assisting the customers when then need to contact us about an active policy
• Helping our customers when their vehicle has been involved in an incident
• Protecting our products and business by ensuring our customers have not committed fraud
• Contributing to the business goals and strategy

Requirements 

The successful candidate will ideally have:

• Customer centric approach with strong and transparent communication skills, in any form of interaction
• The ability to not only spot problems but dig to the root cause and implement changes
• Be able to work on your own initiative and be confident in making decisions.
• The ability to work in a fast-paced environment
• Strong organisation skills with confidence in challenging the status quo

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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