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Customer Advisor

Swansea

  1. Full time

£23,719 plus incentive

About the job

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Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development.

We are currently recruiting for Customer Advisors to join our fun, competitive and industry leading Customer Loyalty department!

So, what is the role of a Customer Advisor? You’ll be talking to our customers on the phone every day, focusing on providing exceptional customer service. As we are a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to confidently deliver great service in no time!

If you’re looking for a workplace where you can just be yourself, you’re in the right place! It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or at home.

Our Customer Loyalty Department

As a Customer Advisor you'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £23,719 there’s also the potential for earning incentive every month.

As a member of our Customer Loyalty team, we expect you to:

  • Deliver excellent customer service
  • Communicate effectively
  • Collaborate as a team
  • Be self-motivated
  • Be open to learning
  • Be resilient

Why join us?

There’s so many things make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral.

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

The application process

We follow a quick and easy three-stage application process. After you submit your application, a member of the team will review it. If your application is successful, you will be asked to participate in a short telephone interview. Succeed here, and the third and final stage involves attending a meet and greet in our office. During this session, you will learn more about our company culture first hand, gain a better understanding of what the role of a Customer Sales Advisor entails and finish the session with a final face-to-face interview.

The start date for this positon is Monday 23rd September. If you are interested in the role but are not available to make this start date, please email samantha.bevan2@admiralgroup.co.uk to discuss alternative training dates we have available. 

  1. Full time
  2. Renewals

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Swansea

Start date

2024-09-23

Our Achievements

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Our Benefits

We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded.
 
Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits!

Explore our benefits below to discover Where You Can

Where You Can Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Where You Can Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Where You Can Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Where You Can Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure