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Customer Advisor

£23,463 plus incentive

Swansea

  1. Full time

Start date

2024-04-22

About the job

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This vacancy has now expired. Please see similar roles below...

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About Admiral 

Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We offer a range of products, including motor, home, travel, and pet insurance, plus legal services, loans, start up investments, and so much more. We’re proud to be consistently recognised as a Great Place to Work, reflecting our firm belief that people who like what they do, do it better. With a history of innovation and a customer-first mentality, we aim to help more people to look after their future, always striving for better together. 

 

About the role 

As a Customer Advisor, you’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time. 

You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge.

We’re proud of our culture of openness and low-ego, we want our colleagues to truly feel valued and respected. It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or at home. 

What we expect from you

  • Great customer service 
  • Clear communication 
  • A team player 
  • Sales-driven attitude 
  • Self-motivation 
  • A willingness to learn. 
  • Resilience 

Shape your career in the way you want… 

We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral. 

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Related jobs

Customer Advisors

Salary

£23,463 plus incentives

Location

Cross Site

Job Type

Full time

Location

Cross Site

Department

Renewals

Description

About Admiral   Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We

Reference

8778

Expiry Date

01/01/0001

Samantha Bevan

Vacancy managed by

Samantha Bevan
Samantha Bevan

Vacancy managed by

Samantha Bevan
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Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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Schemes

Flexible
Working

Local
Discounts  

Travel Season
Ticket loans

Groups
& Societies 

Development 
Opportunities

View more benefits