Customer Advisor

About Admiral

Admiral is a financial services company and part of Admiral Group, the only FTSE 100 company in Wales with a presence in the UK, the USA, Canada, India, France, Italy, and Spain. We offer a range of products, including motor, home, travel, and pet insurance, plus legal services, loans, start up investments, and so much more. We’re proud to be consistently recognised as a Great Place to Work, reflecting our firm belief that people who like what they do, do it better. With a history of innovation and a customer-first mentality, we aim to help more people to look after their future, always striving for better together.

About the role

As a Customer Advisor, you’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time.

We’re proud of our culture of openness and low-ego, we want our colleagues to truly feel valued and respected. It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or at home.

What we expect from you:

• Great customer service
• Clear communication
• A team player
• Sales-driven attitude
• Self-motivation
• A willingness to learn
• Resilience

The Departments

New Business - You’ll be taking in-bound calls from potential and existing customers looking to take out a car or home insurance policy with us. Being responsible for communicating the benefits of the policies and guiding them through the buying process. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. We pride ourselves on the development of colleagues, and our supportive and dedicated management team will help you achieve your full potential with opportunities to earn competitive incentives.

Customer Loyalty - You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.

Shape your career in the way you want…

We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral.