Customer Advisor
Cardiff
- Full time
£23,719
About the job
This vacancy has now expired. Please see similar roles below...
"Are you looking to take the first steps into developing a lifelong career? Why not start in a multi-award-winning company that prioritises your career growth and development.
We are currently recruiting for Customer Advisors to join our fun, competitive and industry leading Customer Loyalty department!
So, what is the role of a Customer Advisor? You’ll be talking to our customers on the phone every day, focusing on providing exceptional customer service. As we are a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to confidently deliver great service in no time!
If you’re looking for a workplace where you can just be yourself, you’re in the right place! It’s an intense job, so we make it a priority to support each other, regardless of whether you’re working in the office or at home.
Our Customer Loyalty Department
As a Customer Advisor you'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.
Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £23,719 there’s also the potential for earning incentive every month.
As a member of our Customer Loyalty team, we expect you to:
- Deliver excellent customer service
- Communicate effectively
- Collaborate as a team
- Be self-motivated
- Be open to learning
- Be resilient
Why join us?
There’s so many things make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.
We’ll support you to grow and progress in your career with us, whether that be to specialise in your role or progress towards management. The main thing for us is that you feel fulfilled and enjoy working here! We want our investment in you to shine through, from continuous quality training to dedicated wellbeing support, so you’ll be able to reach your full potential at Admiral.
Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.
The application process
We follow a quick and easy three-stage application process. After you submit your application, a member of the team will review it. If your application is successful, you will be asked to participate in a short telephone interview. Succeed here, and the third and final stage involves attending a meet and greet in our office. During this session, you will learn more about our company culture first hand, gain a better understanding of what the role of a Customer Advisor entails and finish the session with a final face-to-face interview.
The start date for this positon is Monday 23rd September. If you are interested in the role but are not available to make this start date, please email bridie.nagle@admiralgroup.co.uk to discuss alternative training dates we have available.
- Full time
- Renewals
__jobinformationwidget.freetext.LocationText__
Cardiff
Talent Partner - Claims, Ops & Non-Motor
What areas do you look after?
I recruit for everything Non-Motor volume, which includes Admiral Law, Travel, Home and Pets
Tell us about you and your Admiral story?
I graduated from a Sports Journalism University course in 2016 and was left wondering where my future career would lie. After working for a year in a Contact Centre, I applied for different admin roles, where I fell into the world of internal recruitment and fell in-love with it. I have been working in internal recruitment for almost 6 years now and really wanted to find a role where I could grow even more as a recruiter. After hearing so many great things about the culture at Admiral I felt like it was a no brainer, and the perfect place for me to be able to develop myself even further.
Why would you recommend Admiral?
Since joining Admiral, I’ve never felt so welcomed into a team. Every person, whether in Recruitment, or the wider business has welcomed me with open arms. A hug non-negotiable for me was joining a team that supports you and your development, and I feel like Admiral has done this in my short time since joining.
Related jobs
Salary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Admiral Group
Department
Finance Services
Office address
Tŷ Admiral, David Street, Cardiff, CF10 2EH
Description
(This is a hybrid role, and it requires travel to our Cardiff office regularly) About Us At Admiral, people come first – and we’re proud to have been named a Great Place to Work for over 25 year
Reference
10617
Expiry Date
01 Jan 0001
Vacancy managed by
Helen HuntVacancy managed by
Helen HuntSalary
Location
Cardiff
Job Type
Full time
Location
Cardiff
Brand
Pioneer
Department
Admiral Pioneer
Office address
Capital Tower, Greyfriars Road, Cardiff, CF10 3AZ
Description
Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that pu
Reference
10662
Expiry Date
01 Jan 0001
Vacancy managed by
Meg EvansVacancy managed by
Meg EvansSalary
Location
Remote
Job Type
Full time
Location
Remote
Brand
Admiral Group
Department
Admiral Tech
Office address
Remote
Description
We are looking for a forward-thinking and experienced Stadd API Engineer to define and drive Admiral’s API strategy, standards, and platform enablement. This senior technical role will focus on buildi
Reference
10592
Expiry Date
01 Jan 0001
Vacancy managed by
Olivia FogdenVacancy managed by
Olivia FogdenOur Benefits
Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!
People who like what they do, do it better.
Be You
Financial & Mortgage
Advice
24-Hour
Ecare
Cycle to Work
Scheme
Annual Holiday
Allowance
Flexible
Working
Simply
Health
Private Health
Cover
Critical Illness
Cover
Grow & Progress
Learning and
Development
Educational
Sponsorship
Accredited
Qualifications ILM
iLearn
Online Learning
Buy a Book
Scheme
Developmental
Coaching
Port of
Calls
Internal
Mobility
Make a Difference
Groups and
Societies
Socials and Team
Days Out
Multi Faith / Quiet
Rooms
Admiral Community
Fund
Give as You
Earn
Awards and Star
Lunches
Corporate Social
Responsibility
Impact
Hours
Share In Our Future
Share
Schemes
Refer a Friend
Bonus
Colleague and Family
Insurance Discount
Group Life
Assurance
Pension
Scheme
Life Event
Loan
Tickets to Sponsored
Events
Tusker Salary
Sacrifice