Customer Advisor

About us

Being part of the Admiral family, means joining the best company to work for in the UK, voted by our staff members in 2023. Admiral is a global business offering a range of insurance products, from motor to pet protection and more.

What’s our secret? Putting our customers at the heart of what we do, giving industry leading service and ensuring all our staff are provided with a range of benefits, training, development and fun which is central to our famous inclusive Admiral culture.

Our ethos of happy customers and even happier colleagues gives us a real family feel.

About the Role

You’ll be talking to our customers on the phone every day, focusing on exceptional customer service. As a regulated company, you’ll also have some compliance standards to uphold. Don’t worry if you’re not experienced in insurance, we’ll provide you with all the right training and tools to deliver great service confidently in no time. 

What we expect from you:

• Ability to deliver great customer service using clear communication
• Motivated by money and teamwork as well as being self-motivated
• A willingness to always learn new things and to progress
• Resilience

About your career

Our amazing employees are at the heart of our success – without them, Admiral would not have scaled the heights we have for the last 30 years. That’s why we do everything in our power to make work a happy, fulfilling place to be! We’re all about investing in our colleagues, providing them with the best training and tools to help them be successful in our business. We’re all about investing in our people, and that means they get to enjoy their work, learn new skills and find their perfect career path within our business. Internal growth is just as important to us as a company, as it is to you, and everyone has the chance to shine and succeed.

The Departments

Customer Value
Our purpose is simple; we add value on every call while delivering industry leading customer service. You’ll deal with a variety of inbound calls from general queries to making amendments to customer policies. You’ll provide the best service to our customers through effective listening and questioning to identify customers’ needs. We then add value by presenting discounts available to our customers, upselling and securing additional products to their existing policies.

Customer Loyalty
You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge.