Counter Fraud Handler

Do you fancy a challenge in a fast paced and exciting area fighting Fraud?

If so then the Claims Counter Fraud department is now recruiting!!

A fantastic opportunity has arisen within Claims Counter Fraud and we are looking for new handlers to join our fight against Fraud.

The team

Counter Fraud continue to identify and investigate perpetrators of Insurance Fraud that cost the insurance industry and honest customers over 1.1 billion pounds per year!!

Fraud is an ever-changing landscape so we need motivated forward-thinking people who can consider new initiatives as well as our current procedures to join us and help ensure we are market leaders in our fraud prevention, detection and investigation capabilities.

If you are interested in joining a department that protects our customers and the industry from Fraud and work with governing bodies and police forces to ensure we use all the tools within our powers to stop fraud and penalise those that commit fraud, then keep reading………….

Main Duties

• Identify and investigate potentially fraudulent cases
• Instruct and liase with engineers, investigators and other partners to gather evidence
• Interact with other areas of the claims department to share best practice and highlight fraudulent activity
• Ensure all customers are treated fairly and we only repudiate claims where there is evidence of fraudulent behaviour
• Deal with customers who we suspect of committing Fraud whilst ensuring we still treat them fairly and investigate the claims in a timely fashion
• Work closely with Fraud Analytics to assist in the identification of fraudulent claims
• Ensure Counter Fraud is a fun place to work where new ideas are welcomed in line with the Admiral culture
• Consider referrals to external bodies and law enforcement (such as IFB, SRA, IFED)
• Work with our panel suppliers (which may include out of office visits) to ensure we are utilising best tactics to defeat fraudulent claims

Experience and Qualifications Required

The role would be well suited to someone with Counter Fraud experience although this is not essential. We are looking for someone who is a quick learner and will enjoy the technical nature of a role within Counter Fraud.

Essential skills

• Someone who is a strong believer in the Admiral Culture.
• Ability to communicate constructively and confidently and work well with others.
• An inquisitive mind that questions new ways to test, learn and optimise to produce great results.
• Be a good communicator both verbally and written
• Be self-motivated, enthusiastic and be able to work as part of a team.

Desirable

• Claims our Counter Fraud experience is desirable.
• Will show a willingness to learn and be able to research information effectively
• Have excellent analytical skills to identify common trends and the risks that face the Fraud department.
• Be competent at current Microsoft office and other software programmes used for reporting and analysis of Fraud claims.
• Someone who is open to travelling across site to interact with the Counter Fraud teams across all of our sites.