Complex Household Claims Handler

Do you want to work for a multi-award winning business, where we put your career and development first?

If this sounds like you, we have a fantastic opportunity for you to join our Complex Property Claims department here at Admiral!

We’re looking for people who have claims handling experience to support our customers when they need us most. You will be dealing with an interesting portfolio of claims that may include water damage, fire, theft, and storm cases with a value of between £50,000 and £100,000. You will work solely on non-delegated authority claims alongside various household suppliers to ensure our customers are looked after from the moment we receive their claim to the point at which their claim is settled.

Main Duties and Responsibilities

The Complex Claims handler will be required to:

• Ensure delivery of consistent, efficient, and technically sound claims handling whilst delivering great customer outcomes on our largest and most complex claims.
• Accurately check all claim details and ensure that the reserve accuracy throughout the life of the claim.
• Identify and assist in pursuing recoveries.
• Adopt a pro-active approach to all claims to achieve settlement in a timely fashion.
• You will work closely with our key suppliers and loss adjusting partners, and in conjunction with our supply chain team, will help to ensure that the service that we and our customers receive is of the highest standard.
• Provide overviews of cases to Heads of Departments in £50k Kick Off Meetings.
• Active contribution and participation in surge response.
• Ensure Underwriter requirements are checked in respect of the submission of claims.
• Work with our internal surveyors on Complex Claims.

Whilst we are looking for people with relevant claims experience we also believe in investing in our people’s ongoing professional and technical development. Successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited courses such as those delivered by the Chartered Insurance Institute and British Damage Management Association.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.