Complex and Serious Injury Technician

Do you have experience dealing with high value personal injury claims in excess of £100,000 and want to put your knowledge and skills to use in a market leading Motor Claims Department? Are you ready to bring your talents to a company that values innovation, excellence, and dedication? If so, we have an exciting opportunity to join our team!

Admiral is looking for talented, dynamic, and experienced individuals to join our Serious & Specialist Injury Teams within our Catastrophic & Serious Injury (CSI) Department. As a claims handler with us, you will have the opportunity to make a significant impact by managing some of Admiral’s most complex claims with precision and care.

In this role, you will be at the forefront of our commitment to providing exceptional service to our customers. You will handle a variety of serious and specialist injury claims, ensuring that each case is managed with the highest level of professionalism and empathy. Your expertise will be crucial in guiding our customers through challenging times, offering them the support and assistance they need.

In CSI we pride ourselves upon our unique ability to train and develop our people, providing them with all the skills they need for a successful career with us. We value individuals with a drive to succeed and genuine enthusiasm for achieving the best outcomes for Admiral. We have a strong work ethic and a unique culture in CSI. We are a small department that makes a big impact.

Why Admiral Insurance? We have this year marked our 25^th consecutive year on the Great Places to Work ® List. We pride ourselves on fostering a collaborative and supportive work environment where your skills and contributions are recognized and rewarded. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. At Admiral Insurance, you will be part of a team that is dedicated to making a difference.

If you are ready to take the next step in your career and join a company that values your expertise and passion, we would love to hear from you. Apply today and become a part of Admiral Insurance's Claims Handling Team!

Main Duties

• To assess each claim – considering indemnity, liability & quantum and ensure that the claim is investigated as quickly as possible, with due regard given to the economics of an individual case.
• Effectively and proactively manage your caseload, so that work is dealt with appropriately with a focus on timely settlement of the claim.
• Demonstrate strong ownership of claims and be committed to achieving the best results for Admiral.
• Understand and consistently apply our unique reserve philosophy. To ensure that the reserve on the file is considered throughout the life of the case.
• Where applicable, ensure that claims are referred to the relevant manager with appropriate proposals and action plans are implemented within expected time frames.
• Establish a strong working relationship where appropriate with our suppliers and legal panel.
• Ensure familiarity with legal and industry updates and changes which affect complex claims handling practices.
• To attend and participate fully in training sessions and the training programme as a whole.
• A strong commitment to your self-development outside of workshops and training sessions. 
• Attend out of offices where necessary in order to gain a full understanding of a claim and facilitate its economical settlement.
• To be a positive presence on the team and the wider department.

Key Skills, Qualifications and Experience

Essential:

• Experience managing a portfolio of motor claims valued in excess of £100,000 independently alongside good exposure to handling claims with a value in excess of £500k.
• Strong indemnity and liability knowledge.
• Strong organisational and time management skills.
• Excellent written and communication skills.
• Detail oriented.
• Resilient with the ability to multi-task in a fast-paced environment.
• Passion for a career handling high value motor claims and commitment to investing in their ongoing technical and professional development.

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