Collections Team Manager

Admiral Money are looking for a Collections Team Manager to support the Collections Team function, support colleagues, and support customers who fall into financial hardship.

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

About the role

The role involves taking a lead in the day to day running of the team whilst we transition to a new way of working. The successful candidate will be able to quickly fit into a fast-moving, innovative, and high-profile environment, and will be required to hit the ground running. Candidates will be given responsibility and scope to set direction and lead the way, whilst very much retaining a hands-on approach.

Responsibilities

• Be responsible for the day to day running of the team
• Set, monitor, and review objectives for the team in line with departmental targets
• Ensure reporting/MI is reviewed, and insights are evaluated in order to improve performance
• Represent Collections in relevant forums and update key stakeholders on the team’s activities and performance
• Ensure agreed Collections processes are being carried out to a high standard in a timely manner
• Analyse the team’s productivity and quality trends and create and implement new ideas to improve performance in these key areas.
• Prioritise workloads to meet SLAs and deliver on team objectives
• Be an SME for the team and provide guidance and support to team members
• Complete monthly call and file reviews as well as dip checks.
• Complete appraisals, 1-2-1’s, team meeting/training sessions, and back to work chats.
• Contribute positively to the existing management team, ensuring the department provides a happy, positive, and supportive working environment for staff.

Requirements

• Have a sound knowledge of collections processes and procedures
• Have the confidence to challenge existing work practices to ensure we are continuously improving as a team
• Positive outlook and able to demonstrate a positive influence on those around you
• A strong focus on quality, receptive to feedback, and effective when giving feedback to others
• Be an effective communicator, mentor and influencer with all levels of staff, verbal and written. Must have experience giving feedback.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Desirable:

• Understanding of financial services regulatory landscape and impact this may have upon our collections operation
• Experience of working with structured debt e.g. IVA, DMP’s and Bankruptcies
• Experience of working practice within the debt sale market

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

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