Claims Handler

Join Admiral Insurance and Make a Real Impact

Why Admiral?

• Great Place to Work Certified™: 95% of employees say Admiral is a great place to work
• Flexible Hybrid Working: Work where and how you’re most effective, mixing in-office collaboration with remote flexibility
• A Stake in the Success: Be part of our renowned share scheme, awarding eligible colleagues up to £3,600 in shares per year after one year of service
• Wellness and Perks: Enjoy generous holiday allowance, colleague discount, life event support, nursery discounts, plus learning and development opportunities every step of the way
• A Career, not just a job: At Admiral, we believe your first role is just the beginning. Starting as a Claims Handler gives you the perfect platform to grow, whether that’s becoming a technical expert, moving into leadership, or exploring opportunities across Admiral Group

Role Snapshot: Claims Third Party Assistance Handler – Motor (TPA)

If you have never worked in a Claims department before then you are in for a treat, there's nothing like it. As a Claims TPA Handler you get to support customers when they need us most, from small bumps to major accidents. You make a difference from day one, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.

What You’ll Be Doing:

• You will be calling Non-fault third parties to offer our services, negotiate their uptake, and communicate the key benefits of choosing us.
• Provide a first-class service, displaying compassion and empathy when our customers need us most.
• Work with colleagues, departments, suppliers and third parties to complete interesting investigations.
• Managing costs and negotiating where needed to ensure fair, efficient outcomes.
• Make a difference, whether this is through speaking to customers or making the workplace an even better place to be.

No Prior Claims Experience? No Problem!

You’ll be supported from day one through our comprehensive training and ongoing development—whether you’re an industry newbie or looking to pivot your career.

What’s In It for You?

There’s so many things that make Admiral such a great place to work, we couldn’t possibly put it all into writing! Our culture is something that must be experienced to be believed, so we’ve tried to capture it here. It’s clear, our people love working at Admiral. We hear it time after time in surveys and feedback, and we’re really proud to have been recognised as a Great Place to Work for over 20 years. Behind those awards and that feedback are all the brilliant elements that make Admiral the place Where You Can.

Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.

You’ll also:

• Be vital in people’s lives when they need it most—your empathy matters
• Grow professionally with tailored coaching, mentorship, and accredited qualifications like ILM & CII
• Thrive in a culture where flexibility, teamwork, and personal wellbeing are genuinely prioritised
• Join a workplace that blends purpose with fun. Seriously supportive, seriously fun

You Will Shine in this role if....

• You have Sales and Negotiation skills and you’re comfortable with proactive outreach and influencing outcomes.
• You’re empathetic, customer-focused and resilient in high-volume environments
• You listen carefully, ask great questions and communicate even better
• You take initiative, are detail-oriented and work well with a team to get things done
• You’re adaptable, curious and eager to learn in a dynamic, caring environment.

What to Expect Next

1. Apply online
2. If your application meets our requirements, we’ll invite you to a brief telephone interview.
3. Join us for a light-hearted meet & greet at our office followed by a final friendly interview.

Admiral, Where You Can Be You

We’re proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.

At Admiral you’re accepted, supported and empowered to Be You. Because you’re brilliant.

*The training for this role may be in Cardiff, don't panic the costs will be covered*