Claims Handler
Cardiff
- Full time
£25,310
About the job
This vacancy has now expired. Please see similar roles below...
"Do you want to work for a multi-award winning business, where we put your career and development first?
If this sounds like you, we have a unique opportunity for you to join our Claims team here at Admiral!
Excited, aren’t you? But why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it. You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.
Sounds perfect, but do I need experience? No, you don’t. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one and assistance will always be just a phone call away.
But it's not just about answering phones; it goes beyond that initial call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents . This is a varied, interesting, and dynamic role and needs people who are able to put customers first.
Our Claims Department
Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment. Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £25,310 there’s also the potential for overtime earnings.
As a member of our Claims team, you can expect to:
- Communicate with customers via telephone, email or webchat
- Manage a portfolio of claims, involving customers, third parties and suppliers
- Collaborate with colleagues, departments, suppliers and third parties to complete interesting investigations
- Provide a first-class service, displaying compassion and empathy when our customers need us most.
- Make a difference, whether through customer interactions or making the workplace an even better place to be.
Why join us?
As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey.
Flexibility and work life balance are important to us, hence why your time will be divided between home and the office.
Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.
The application process
We have a three-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a Pre-Screening Call, if successful here the third and final stage is an invitation to one of our Meet and Greets. Here you'll learn about the company and department, get further insight into the role and then do your face-to-face interview. Meet and Greets/Interviews will be held on 4th and 5th of June and the start date is 8th July.
If you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims.
- Full time
- Claims
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Cardiff
Talent Specialist - Claims, Ops & Non-Motor
What areas do you look after?
I currently look after our Non-Motor departments.
Tell us about you and your Admiral story?
After graduating from university in 2021, I was very unsure on what I wanted to do so I almost fell into external recruitment. Within that time, I found a passion for recruitment but knew that internal recruitment would be much better suited for me. I have always loved the thought of working for Admiral so what better way to continue my career within recruitment for a fantastic company.
Why would you recommend Admiral?
There are so many reasons why I would recommend Admiral. Not only do they have great benefits such as the share scheme, but they are also continuously looking out for our wellbeing and encouraging everyone to develop a strong work-life balance. They are constantly helping and going above and beyond for everyone whether that be customers, colleagues or the community. Everyone is just so friendly and positive and it makes work fun and enjoyable.
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Admiral employees work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, a share package, career growth and development opportunities and some other great benefits, too!
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