Claims Handler

We are currently hiring for a Claims Handler to join the recently launched, Admiral Business!

About Admiral Business

We want to make it possible for more small business to survive and thrive - by building personalised products and services that allow our customers to run their business and perform their craft. We currently offer commercial insurance policies that include Goods & Materials, Public Liability, Employers Liability, Goods in Transit, Professional Indemnity and Legal Expenses.

Admiral Business operates within Admiral Pioneer. Admiral Pioneer is a company within Admiral Group that seeds, launches, and scales new businesses that are at the forefront of Admiral Group’s diversification strategy.

About the Role

As a Claims Handler you will support Admiral Business customers when they need us most by expertly handling their claims. This role is the perfect opportunity for someone who is looking for an exciting challenge in a growing claims team within a new business. 

Responsibilities

As a Claims Handler you’ll be responsible for:

• Talking to our customers throughout their claim journey.
• Instructing and working with our claims partners, such as brokers, lawyers, investigators and assessors.
• Identifying and investigating fraud concerns. 
• Gathering and reviewing claims evidence.
• Setting claims reserves and making payments.
• Recording claims data. 
• Handling email and telephone queries from customers, partners and colleagues.
• Suggesting and implementing improvements to our claims processes and procedures.
• Varied tasks dependent on business needs; you’ll be involved in adapting and taking on new responsibilities as our business evolves.

Requirements

The successful candidate will ideally have:

• Excellent customer service skills. 
• Great communication skills, both verbal and written.
• Confidence in using a variety of digital platforms such as policy admin systems, claims management platforms, portals, data platforms, MS Office etc.
• A keen eye for detail and an eagerness to learn.
• The ability to adapt to changes in a fast-paced start-up environment.     
• Strong organisation skills with the confidence to challenge the status quo.

These would be great but are not deal breakers:

• Previous experience in either a claims or customer service role.
• A strong track record of speaking to customers over the phone or online to gather information.

Why Join the Admiral Business Claims Team?

• Competitive salary depending on experience. 
• Hybrid working - our team usually come together once or twice a week in our Cardiff office.
• City centre office.
• No requirement to work weekends.
• Extensive training and support to help you become an expert claims handler. 

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration.

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