Chatbot Conversation Designer

Working within the Digital team, you will design and develop customer-facing chatbots in multiple platforms to support the business’ plans for Digital Customer Engagement.

Your role will include assessing and implementing requirements in line with the overall roadmap and strategy for chatbots, working both individually and as part of the wider team. You should be a strong problem solver, good communicator, eager to learn new skills and engaged with the possibilities that chatbots can offer.

Main Duties:

• Design and develop chatbot conversations in line with development processes, business demands, and tone of voice guidelines
• Test and refine solutions prior to launch as well as optimise chatbot journeys in live
• Proactively review chatbots for potential issues & improvements, identify new features and opportunities
• Work closely with business stakeholders to gather and refine requirements, documenting these requirements and necessary customer journey flows where appropriate
• Communicate progress and future work effectively
• Manage own workload and development priorities in line with roadmap and team objectives.
• Feed into the overall chatbot roadmap and strategy
• Work with other developers and wider Digital team to support and advise
• Work with MI Analysts to review and report progress to stakeholders

Experience Required:

Essential:

• Knowledge of how we communicate with customers
• Independent worker with strong organisational skills
• Confidence to challenge existing work practices
• Effective communication to all levels
• Analytical with problem-solving skills
• Keen eye for detail
• Willingness to learn and adapt to change

Desirable:

• Strong understanding of business processes
• Strong understanding of digital customer journey’s
• Experience at analysing and refining processes and functions
• Desire to develop conversational design skills and principles
• Desire to develop technical skills
• Previous chatbot experience

Salary, Benefits and Work-Life Balance:
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we have been consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

Interviews for this role, will be conducted via Microsoft Teams on or before w/c 6th June

#LI-LM1