Change and Process Improvement Manager

Are you a driven and imaginative person who thrives on collaborating with stakeholders and achieving results? If that sounds like you, this might be the perfect opportunity.

We are on the lookout for a dynamic and forward-thinking individual to become part of our Innovation Team within the Travel Claims sector of the business.

We seek someone who can question the norm, learn, adapt, and bring new ideas to life. Your responsibilities will include:

• Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
• Building and nurturing relationships with stakeholders
• Enhancing efficiency, reducing claims expenses, and improving customer experience

You will take charge of projects, ensuring they are managed within the set time and budget. Collaboration across teams will be essential, along with effective execution and monitoring of changes. The ideal candidate will have:

• Strong stakeholder management abilities
• An insatiable curiosity
• Proven data analysis skills

This position is crucial for the success of Travel, as it propels our innovative initiatives and enhances our ability to fundamentally transform our operations, ensuring we meet our growth aspirations.

About Us:

It’s an exciting time to join Travel as we are in a period of growth with ambitions to become the Market leader, dedicated to providing exceptional service and innovative solutions to our customers.

Being a smaller business area, Travel provides a unique opportunity where you will be working closely with Pricing, Product, Underwriting and Operations teams and have the chance to make a significant impact.

It’s a thrilling moment to become part of Travel, as we are experiencing growth with the aim of becoming the market leader, all while committing to offer exceptional service and innovative solutions to our customers. Being part of a smaller business area, Travel presents a unique opportunity where you will collaborate closely with the Pricing, Product, Underwriting, and Operations teams, allowing you to make a significant impact.

Key Responsibilities:

• Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives
• Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
• Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved
• Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers
• Plan, prioritise and document projects effectively to manage to time and budget constraints
• Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements
• Monitor and manage cost spend to ensure financial efficiency
• Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage

Key Skills and Qualifications:

• A curious and innovative mindset with a passion for continuous improvement
• Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels
• Strong analytical skills with the ability to interpret data, identify trends and act upon results
• Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once
• Excellent communication and people skills
• Able to independently organise, prioritise and manage workload
• Being brave in proposing new and innovative solutions that haven’t been tried before
• Highly motivated and ability to work at pace under your own initiative
• Be resilient to blockers and use ingenuity to overcome and move forward

Why Join Us:

• Be part of a forward-thinking team that values innovation and continuous improvement
• Opportunity to make a significant impact on our business and customer experience
• Collaborative and supportive work environment
• Flexibility and work-life balance, with time split between home and office

If you’re passionate about driving change and have the skills and experience we are looking for, we’d love to hear from you!

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

#LI-SS1