Broker Accounts Executive

An exciting opportunity has arisen for a Broker AccountsExecutive to join the team at Admiral Money. 

About Admiral Money

Admiral Money is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

Role Purpose

Please note: The successful candidate will be required to work on site 2 - 3 days per week in Cardiff. 

Cultivate and sustain relationships with our selected panel of 2nd charge Mortgage brokers, promoting technology integrations for enhanced business levels and application quality. Utilize phone and Teams communication to maximize new business opportunities. Ensure right-first-time submissions, and secure fair outcomes for all parties. Where required, occasional in-person meetings with brokers, either at their offices or Ty Admiral, may be required. Targets and meeting service levels will form a part of your objectives. 

Key Responsibilities

• Manage the relationships, communications and training requirements with our selected panel of second charge Mortgage brokers.
• Proactively drive case progression from inquiry to funds dispersal. 
• Respond promptly to new business inquiries and referrals applying policy expertise, with a focus on conversion.
• Identifying sales opportunities and potential unique selling points (USPs) for the product range.
• Advocate too and support Mortgage Intermediaries, Third Parties & customers with available Integrations and system queries. 
• Collaborate and regularly give feedback to internal teams to enhance broker engagement, meeting and optimizing customer expectations and satisfaction. 
• Maintain an up-to-date and proactive CRM system. 
• Monitor and report on account performance, tracking and analyzing KPIs and sales revenue. 

Skills and Experience

• Demonstrated track record in proactive Customer or business Relationship Management (preferably within Secured Lending).
• Specific Second Charge Specialist Lending experience desirable but not essential.
• Track Record of working within a targets & Customer Satisfaction driven environment.  
• Ability to manage and utilise MI to translate into increasing opportunities.   
• CEMAP or equivalent qualification is desirable but not essential. 

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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