Protecting our mental health and wellbeing is incredibly important, but it’s not always easy to know how.
That’s where our large network of Mental Health First Aiders (MHFAs) across Admiral come in. With accredited training through Mental Health First Aid Wales, colleagues offer a confidential, supportive space to talk, and signpost to internal and external help where it’s needed.
Meet Faye and Anna
Hi both! Firstly, can you share a bit about what your day-to-day roles are at Admiral?
Faye: I’m a People Advisor for Data & Tech, supporting the function on everything from performance and development to engagement, culture and change - both day to day and strategically.
Anna: I’m in the Skills Hub within Talent Development, supporting internal mobility through career coaching - helping colleagues explore roles and learning, and supporting applications, interview prep and confidence.
How did you get involved as a Mental Health First Aider?
Faye: I’ve always cared a lot about people feeling safe and supported at work, so becoming a MHFA felt like a natural step for me. I’ve been a MHFA for about a year, and I volunteered to build on the skills and confidence I already had to support colleagues more meaningfully.
Anna: I completed mental health training in my previous HR role at Admiral, and when I moved into my new role, I wanted to continue supporting others in this space. I signed up to become a MHFA as I’m passionate about supporting colleagues and promoting positive mental health.
What does it mean to be a Mental Health First Aider at Admiral?
Faye: It’s about being there when someone needs support - listening, helping someone talk things through, and creating a judgement-free space for colleagues. We can be that first step in helping someone get the support they need.
Anna: We receive requests when someone may be struggling, then respond quickly - often within an hour if urgent - to listen, understand what support is needed, and signpost to internal and external help.
What support do you get yourself?
Faye: We’re given the right training and ongoing support, plus a really strong support network behind the scenes, which makes a difference. We work closely with the wellbeing team, and there’s a communication channel with all the right resources and guidance for when you need it. It’s also a psychologically safe space where you can speak up, share experiences, and ask for support, which is so important given the nature of the role.
Anna: There’s regular training and drop-ins for guidance, plus wellbeing tools we can use ourselves - I’ve used the Ear to Listen service and found it really helpful, which also gives me confidence when signposting others.
What’s the most rewarding thing about the role?
Faye: It’s the moments where someone feels able to open up. It’s a big thing, to trust someone with how you’re feeling, especially at work. That’s probably what stays with me the most - knowing you were able to be there for someone when they needed it.
Anna: The most rewarding part is being able to support someone when they need it most. Even just being there to listen can make a real difference, and it’s meaningful to know you have helped someone feel heard and less alone, and that they have received the right tools and support to help make things better.
Our culture here is one of openness, respect, and a genuine care for doing the right thing. It’s a place Where You Can Be You – and it’s built by people just like Faye and Anna across the business.