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A growing home for Admiral in Peterborough

Sophie Smith-Phillips our consultant managing the role
Posting date: 01/28/2026 10:14

Our connection to the city and the people shaping Admiral’s future there.

Admiral may be best known for its Cardiff roots, but Peterborough is becoming an increasingly important part of our story. Today, more than 100 colleagues work from our Peterborough site, supporting customers across Pet and Household Claims, as well as other specialist teams. And we’re continuing to grow.

With the opening of our new office space at Lynch Wood Park, we’re reinforcing a simple message: Peterborough matters to us, and so do the people who choose to build their careers here, with us.

We spoke to Chris Groom and Chantelle Wyer about what joining Admiral Pet in Peterborough has meant for them.

Building something special in Peterborough

Our journey in the city began in 2024, when Admiral Pet launched with a small, close-knit team.

Since then, we’ve expanded rapidly, including bringing claims expertise in-house and creating a dedicated Pet Claims Centre of Excellence. What started as a handful of roles has become a thriving site with real momentum and long-term ambition.

The opening of our new office space is a clear signal of that commitment. Based at Peterborough’s Lynch Wood Park, the new floor has been purpose-designed to support collaboration, learning and future growth, giving our teams the environment they need to do their best work and enjoy being part of Admiral.

For Chantelle, joining Admiral was just the boost she needed in her career. Formerly a pre-school teacher, Chantelle worked for another insurer for six years before joining Admiral as a claims assessor. Her potential was quickly spotted and she progressed quickly to become a Claims Support Coach, and then in July 2025 was promoted again to Claims Senior.

“I’ve never worked anywhere like Admiral” says Chantelle, “It’s a workplace that really cares about people. Somehow, we’ve managed to pick up the amazing culture we built in Cardiff and replicate it in Peterborough. It doesn’t feel like we’re a ‘satellite office’ - we’re just another part of the team.

Chantelle has a passion for helping others succeed, which Admiral has helped her to nurture. “I love helping people” she explains “from helping children and their families in my days as a pre-school teacher, to helping customers in some of their most difficult times now. Plus, I also get to help empower my colleagues to do their best work.

Chantelle’s drive to support people doesn’t end there - she’s also involved in arranging community impact days, supporting local charities such as Little Miracles in Peterborough.

“One of the best things about working at Admiral is that they take time to know who you are outside of work.” adds Chantelle “In the Peterborough office, we’ve got the ‘Pet Wall’, where we’ve all added photos of our beloved pets to celebrate them (including my two gorgeous blue staffies - Benji and Bruno). There aren’t many places you can bring your full self to work like that.”

The investment in our new Peterborough home was about so much more than space. It was also about creating a workplace where people feel welcome, supported and able to be themselves. Accessibility and inclusion were key considerations throughout, reflecting our people-first culture and our belief that everyone should feel they belong at work.

That’s how Chris Groom felt when he joined Admiral’s team in Peterborough in 2025, having worked with another insurance company previously. “Throughout my life, I’ve always wanted people to feel like they can be themselves. At Admiral, that’s not just talk, it’s real.”

Chris works as a Claims Support Coach within Admiral Pet, having joined from another insurer. 

“I was a little apprehensive before joining Pet” admits Chris “I was terrified I’d be dealing with pet deaths every day and I didn’t know any medical terms. But I worked hard, I used Admiral’s Buy-a-Book scheme to study, and I pushed myself.”

“People sometimes assume it’s the simplest area of insurance, but honestly, it’s the opposite. There’s complex medical terminology, conditions and treatment paths - it’s incredibly technical and very rewarding.”

Like Chantelle, Chris also found the welcoming atmosphere at Admiral to be a breath of fresh air. “There’s no judgement. No criticism. You can show who you are through your clothes, your hair, your personality.” As a drag performer outside of work, freedom of expression is so important  to Chris “I genuinely wouldn’t think twice about turning up in glitter here, and that says everything!”

Why join Admiral in Peterborough?

For people in and around Peterborough looking for their next opportunity, Admiral offers something a little different.

You’ll find the scale and stability of a successful UK insurer, combined with the warmth of a close-knit local team. We’re proud of our supportive culture, our focus on progression and development and the trust we place in our people to make a real difference for customers.

Most importantly, Peterborough isn’t simply a satellite office for us, it’s a key part of our future. We’re continuing to invest, create opportunities and grow teams here for the long term.

As our Peterborough office enters this next chapter, we’re excited about what lies ahead and about the people who’ll help shape it. 

If you’re looking for a workplace where you can grow, feel valued and be part of building   something bigger, Admiral in Peterborough could be the place for you.


Sophie Smith-Phillips our consultant managing the role
Posting date: 01/28/2026 10:14
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