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Whistle-stop Wednesdays: Turning a stop gap into a 12-year (and counting!) Admiral journey

Back in 2009, Simon planned to join Admiral as a stop gap and then move onto ‘bigger and better things’. Not long after, he quickly saw that ‘bigger and better things’ could be found right here in Admiral. 12 years down the line, Simon couldn’t be happier and has taken on new challenges to continuously develop and enhance his skillset and experience.


Read on to hear more about Simon’s journey through Admiral.

What do you do in Admiral and how long have you been working here?

I’ve been working here for 12 years! Current role is the Claims Risk and Product Change Manager. What is that? Well, my role is to drive and facilitate technological change, predominantly in the customer areas of Claims Underwriting and Claims Motor Products, but also offer support to Operations Managers across the Risk and Product function.

How did you get into your role? What is your background?

I spent 10 years working in the Claims Counter Fraud area with 8 of those years as a Team Manager there, but I wanted a new challenge, something to keep me excited. I then moved on to start the role I’m in now, which was initially a secondment, and I absolutely love it!

What do you enjoy most about your work?

I love taking an idea or suggestion for change and exploring it fully, providing it has merit and will make a positive impact on the business by implementing it. I also love the variety of the work that I get to deal with and be involved in.  

What's the most exciting change or project happening within your area?

Ooh that’s a tough one, there’s so much happening. If I could pick one though, it would probably be bringing Analytics Models to Claims Underwriting which allows us to be even slicker with our work.

Do you think there are lots of opportunities to grow and develop here?

Yes 110%. I started back in 2009 just thinking it would be a stop gap! You have to get yourself ‘out’ there, nail your bread & butter work, take on those extra duties, learn as much as you can, not just about your area but the full customer journey. Then you can decide what suits your skills and where you want to go to challenge yourself. One glance at our jobs page will show you how varied the opportunities are in Admiral.

What’s the culture like in your area?

The culture is very strong in our area, despite working from home and not having seen everyone together for over a year. We have held some fantastic virtual fun afternoons and hold a weekly drop-in session for anyone who wants to join for a natter and to see people.

Do you have any advice for someone looking to join your area?

It’s quite a technical area so reading up on the Claims and Policy booklets to enhance your knowledge will certainly help you.

To view our current vacancies in Claims, click here.

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