At Admiral, we care deeply about our people. That is why we’ve done everything we can to support everyone who we interact with – customers, local community and staff, through this strange, unprecedented and difficult pandemic.
Our customers are incredibly important to us at Admiral, and
so we gave back £110 million to our car and van customers in recognition of them
staying at home during the lockdown. Integrity is at the core of our culture
and we strongly believe that this was the right thing to do.
Not only that, but in April 2020, we launched the Admiral Support
Fund for Covid-19, with the aim of supporting our local community. We have
donated over £1.1 million to more than 300 organisations across Wales,
including schools, hospitals, foodbanks, and care homes. These
donations have helped to provide the funding, PPE, school equipment, food,
vouchers, electricals, and other items of the utmost importance to those
impacted by the pandemic. We accepted nominations from our employees to support
local communities and causes close to their hearts and have received incredible
feedback about the impact of the fund.
Our staff wellbeing has always been at the heart of what we
do – and our values as an organisation have long been centred around the idea
that “people who like what they do, do it better”. In fact, in January 2021, we
as a Centre of Excellence in Wellbeing by the Great Place to Work
Institute. As lockdown began, we concentrated all our efforts on
getting as many people as possible working from home. Next we immediately got to work to try and bring the sense of fun and
belonging that our office is famous for into our home-working set ups. We’re
proud to say that we achieved a lot.
We started to send out themed
emails to support staff, share positive news, say thank you and of course have
a bit of fun. Our Ministry of Fun returned virtually, hosting some incredible
events. We launched ‘Team Time’, an initiative that provides a hub of activities
for teams to do, encouraging them to spend time together. The postponed 5, 10, 15,
20 and 25-year celebrations from 2020 were held virtually with each employee
celebrating receiving a gift, time off work and an interactive virtual event
which was attended by Senior Managers in the case of 15, 20 and 25-year
celebrations. We held a virtual Christmas party for staff and their families, as
well as closing the business early on Christmas Eve to say thank you for the hard
work of our employees, and their commitment to our customers.
Alongside all of
this, we have continued to thrive as a business. We’ve won a lot of awards: 4th Best Super
Large Workplace in the UK by the Great Place to Work Institute, 5th Best Workplace for Women in the UK
by the 2020 UK’s Best Workplaces™ for Women list, 8th Best Multinational
Workplace in Europe by the Great Place to Work Institute and the 14th
Best Workplace in the World on the Annual 25 World’s Best Workplaces list. Admiral
Financial Services reached 100,000 customers, Veygo sold their millionth
policy, and Admiral Law secured their largest ever settlement at £5.25 million.
And finally, we announced that the group’s share of profit before tax was
£638.4 million, a 21% increase on 2019.
To achieve this in a ‘normal’ year would have been an incredible
feat, but to achieve this in 2020, during the unprecedented and difficult
experience of a global pandemic, is deeply humbling for our company. We are
immeasurably grateful to our staff, each and every one of them, as their
contributions and commitment to Admiral are the driving force of our success.
To say thank you, each employee received a small gift as a token
gesture for their continued hard work through the ups and downs. More than
anything, we miss being able to put the kettle on and have a few treats with
our teams, so we sent each employee a mug, some sweets and a thank you note to
try and recreate that as best as possible.
We do things differently – we always have. Ultimately, we think that’s what makes us great. If you are interested in joining us, please have a look at our roles and start your Admiral Life today.