Van Claims Handler

Van Claims Handler

We are one of the largest car insurance providers in the UK and recent winners of ‘The Sunday Times Best Big Companies to Work For’ voted for by our staff.

At Admiral, we really believe that people who like what they do, do it better and happy staff make happy customers.

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of every decision we make. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience.

We have offices in Wales, America, Canada, France, Italy and Spain. We want to hear from people who believe in an honest, open working culture, who are willing to learn and work hard and are committed to communication, equality, reward, and fun.

The role of a Van Claims handler is exciting, challenging and highly rewarding. This is your opportunity to join an innovative, fast-paced, evolving company that will empower you to take care of our customers in their time of need. Our Claims Department contains a vast variety of roles and opportunities, and this is your opportunity to become a part of Admiral.

In Admiral Claims no two claims will be the same. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

Being involved in an incident is a difficult time for our customers, and it’s your job to be there for them. Working with us will give you the opportunity to assist those in need in difficult times, by reassuring and supporting them throughout the claim process. While doing this, Admiral Claims can offer you a wide range of opportunities as not only a job but a career.

You should be expected to:

Communicate with customers via telephone, writing, email and in some departments, web-chat/digitally.

Manage allocation of customer claims, involving elements of both customer, third parties or suppliers.

Work with colleagues, departments, suppliers and third parties to complete full investigations.

Provide a first class service, showing empathy, understanding and compassion when our customers need us most.

Make a difference, whether this is when speaking to customers or making the workplace an even better place to be.

Admiral has an honest, open culture that’s whole-heartedly focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore culture is an integral part of working for Admiral. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

As part of the Claims Department, you’ll immediately have access to a vast range of support and opportunities. It’s crucial that you can demonstrate a resilient and pro-active approach to working within a fast-paced, evolving environment – if this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career.

The safety of our staff  is of the upmost importance and therefore training may be done remotely, from your home, via video until it is safe to return to our offices. We will provide all the equipment, you just need to have an area at home suitable to work from and a strong internet connection. 

Our office opening hours are between 8am-10pm and your hours will be on a rotating shift pattern between these times and advised well in advance.

If you feel you meet the requirements of this position, and are interested in joining our team, please complete an application form by clicking "Apply now".