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Support and Configuration Engineer

Cardiff

  1. Full time

About the job

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Join our dynamic technology team in Admiral Business as a Support and Configuration Engineer and play a key role in empowering our fast-paced business. You'll be instrumental in configuring and supporting critical platforms, developing our monitoring and alerting capabilities, and establishing robust processes that ensure seamless technical operations.

About Admiral Business

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the underserved SME market across the UK.

Please note this is a hybrid role, with a requirement to work on site in Cardiff 2 days per week

Main Responsibilities

• Configuring and maintaining technical systems, including policy administration systems, telephony platforms and high-level infrastructure configuration

• Developing and implementing processes and tools to improve efficiency

• Diagnosing and resolving technical issues across our technology stack

• Proactively monitoring systems and infrastructure for performance issues, errors, or security threats.

• Creating and maintaining technical documentation, including knowledge base articles, FAQs, and troubleshooting guides

• Implementing new alerting and monitoring approaches

Required Skills and Experience

• Strong Communication skills

• Strong prioritisation skills

• Ability to work independently and as part of a team

• Experience working as a support engineer

• Experience configuring complex technical platforms

• Strong problem solving and troubleshooting skills

• Experience in creating and maintaining technical documentation and guides

Desirable Experience

• Experience working in the Insurance sector or other highly regulated sectors

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

All qualified applicants will receive equal consideration.

#AdmiralPioneer #LI-IM1

  1. Full time
  2. Admiral Pioneer

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Cardiff

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Our Benefits

We know our colleagues work hard to serve our customers and keep us innovating, so it’s important to us that they’re well-rewarded.
 
Alongside our competitive pay we also offer a share package, career growth and development opportunities and a whole host of other great benefits!

Explore our benefits below to discover Where You Can

Where You Can Be You

Financial & Mortgage Advice

Financial & Mortgage
Advice

Ecare

24-Hour
Ecare

Cycle to Work Scheme

Cycle to Work
Scheme

Annual Holiday Allowance

Annual Holiday
Allowance

Flexible Working

Flexible
Working

Simply Health

Simply
Health

Private Health Cover

Private Health
Cover

Critical Illness Cover

Critical Illness
Cover

Where You Can Grow & Progress

Learning and Development

Learning and
Development

Educational Sponsorship

Educational
Sponsorship

Accredited Qualifications ILM

Accredited
Qualifications ILM

iLearn

iLearn
Online Learning

Buy a Book Scheme

Buy a Book
Scheme

Developmental Coaching

Developmental
Coaching

Port of Calls

Port of
Calls

Internal Mobility

Internal
Mobility

Where You Can Make a Difference

Groups & Societies

Groups and
Societies

Socials & Team Days Out

Socials and Team
Days Out

Multi Faith / Quiet Rooms

Multi Faith / Quiet
Rooms

Admiral Community Fund

Admiral Community
Fund

Give as You Earn

Give as You
Earn

Awards & Star Lunches

Awards and Star
Lunches

Corporate Social Responsibility

Corporate Social
Responsibility

Impact Hours

Impact
Hours

Where You Can Share In Our Future

Share Schemes

Share
Schemes

Refer a Friend Bonus

Refer a Friend
Bonus

Colleague and Family Discount

Colleague and Family
Insurance Discount

Group Life Assurance

Group Life
Assurance

Pension

Pension
Scheme

Life Event Loan

Life Event
Loan

Tickets to Sponsored Events

Tickets to Sponsored
Events

Tusker

Tusker Salary
Sacrifice

Click here to download our full benefits brochure