Service Communications Test Analyst

Main Responsibilities

The purpose of the Service Communications Test Analyst will be to manage quality control of all the communications changes that flow through the team and ensure they are fit to go live and deliver to our customers.

Below is a non-exhaustive list of the duties a Test Analyst will be expected to undertake:

• Write test plans for every change that comes out of the development team, including success and failure criteria.
• Be a key participant in backlog refinement sessions and other vital Agile ceremonies such as retrospectives, sprint planning and daily scrum.
• Run automated and manual tests to validate the changes to service communications. 
• Provide test estimates during sprint planning. 
• Work alongside the Service Comms Scrum Master on any environment or system issues during the dev and test cycle. 
• Work alongside the dev team to identify, firefight, and resolve service communications-related bugs and risk events.
• Work with the wider Service Comms team to ensure changes proposed by the business are feasible and contribute to the technical solutions.
• Work with the IT scrum teams on large cross-department projects and testing. 
• Provide test output of changes for business stakeholder sign-off. 

Behavioural Competencies

• Ensure decisions are objectively justified and understand the impact of the decisions.
• Confidence in making the right choice, and not necessarily the easy one.
• Ensure that all communication is clear and appropriate for its intended audience.
• Be proactive in creating a supportive team environment.
• Show passion for your work and a commitment to succeed whilst focussing on providing solutions to problems.
• Be prepared to challenge the status quo and make suggestions for improvement.
• Be willing to voice opinions on all matters whilst being receptive to feedback.
• Well organised and able to prioritise tasks.
• Able to manage workload correctly with little supervision.

Experience and Qualifications Required

Essential:

• Excellent communication, both written and oral.
• Analytical and curious mindset.
• Diligent with exceptional attention to detail.
• Ability to prioritise workloads and manage deadlines.
• Resilience in the face of technical issues and willingness to work, to meet approaching deadlines. 
• Aptitude for working within a technological landscape and the ability to understand the more technical aspects of the role. 

Desirable:

• Experience in dealing with IT and Agile processes. 

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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