PMC Handler

The Project Managed Claims (PMC) Team handles high value/complex Household claims. Handlers will be responsible for dealing with Customer’s new claim and existing claim enquiries, ensuring we are working to strict deadlines and targets and creating a positive work culture.

Responsibilities

• Ensure that we are TCF and act in a professional manner at all times.
• Handlers will be responsible for ensuring that customer information is safeguarded at all times and we follow the Data Protection Act 1998.
• Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller.
• Handle a case load of high value/complex Household claims.
• Accurately check all details on a claim and ensure the reserve accuracy throughout the life of the claim.
• Identify and assist in pursuing recoveries.
• Adopt a pro-active approach to all claims in order to achieve settlement in a timely fashion.
• Liaise with our Third Party Suppliers to ensure they have all the relevant information to handle a claim, and chase for responses if required.
• Ensure underwriter requirements are checked in respect of the submission of claims.
• Undertake special projects, as required.
• Meet and exceed departmental quality targets.
• Provide feedback and assist in training to Household claims handlers when required.
• Be a technical point of referral for the HH claims team.

Requirements

• Previous household claims experience.
• An awareness of high value/complex household claims issues.
• Any Insurance qualification is an advantage.
• A positive attitude to work and maintain general office standards and discipline in accordance with Company Procedures.
• Effective time management and organisational skills.
• Good written and verbal communication skills.
• Attention to detail and accuracy.
• Team Player.
• Must be flexible to varying working hours including working evenings and weekends.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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