Motor Claims Handler

We truly care about our customers and we’re very proud of the level of service we provide. No matter what department you’ll be working in, the customer will always be at the heart of everything we do. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.

We are an innovative insurance company and The Sunday Times Best Companies to work for.

We're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our busy Service department as FNOL (First Notification of Loss) handlers. Claims Service sits at the heart of the claims department and it’s where the customer journey begins after an accident.

Cool, calm and collected, our FNOL teams are the first point of contact for callers in crisis, so having a reassuring, professional and friendly telephone manner is vital to our customers. You will be required to accurately gather as much information about an accident as possible, determine what our stance on liability is and make sure that policy cover applies whilst giving clear and precise information and advice to ensure that expectations are managed right from the start.

After comprehensive training you’ll join an FNOL team and start taking calls and setting up new claims with the help and support of your colleagues. You will offer advice and guidance on additional services and benefits available during the claim process. You'll also benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

It’s a challenging yet rewarding role which can result in a stimulating, ever evolving career within the Admiral Group.

What we expect in return is someone who enjoys responsibility, wants a long-term career in the company, has a good telephone manner, is a team player and is good at serving our customers. We’re looking for bright, proactive people who enjoy sharing ideas and experiences with colleagues, helping us to work in smarter, better ways. If you think you want to help and grow with us and you meet the requirements of this position, then apply now.

These roles will initially be home working positions due to the current Covid-19 pandemic however during the training period you may be required to attend either the Cardiff or Newport office if the need arises. In the future there might be opportunities to transfer from home to office depending on your preference and in line with government advice.