Legal Compliance Officer

We have an exciting opportunity to join Admiral Law’s Quality & Governance team as a Compliance Officer.  As a member of the team, you will be passionate about client care and supporting a variety of other teams in looking after our clients and complying with their regulatory obligations.

The successful candidate will be an experienced and dynamic individual who will join the team as a Compliance Officer.  The role of the team is to undertake complaints handling, the investigation of breach of duty notifications and advising on ethical queries including potential conflicts of interest, all whilst considering the best interest of our clients.  The role also involves providing feedback and identifying areas for improvement following investigations. 

This role is a vital one for Admiral Law, and Admiral Law’s clients, to ensure that we can provide excellent service, that we learn from any errors we make and that all of our staff are assisted in being the best they can be through constructive feedback and support. 

Responsibilities

• To log, investigate and respond to complaints which includes discussing complaints with clients over the telephone and drafting formal complaint response letters
• To identify any training needs to be addressed
• To give constructive feedback
• To correspond with the Legal Ombudsman
• To investigate breach of duty notifications and draft appropriate action plans
• To review ethical queries including potential conflicts of interest and provide advice
• To answer compliance related queries from all staff members, including specific queries relating to the Codes of Conduct

Key Requirements

• Knowledge and experience of personal injury case handling is essential.
• A sound working knowledge of the SRA’s Codes of Conduct
• A keen eye for detail
• Excellent analytical skills and the ability to draft a concise action plan
• The ability to be discrete and tactful
• The ability to communicate well with staff at all levels in the business
• Dispute resolution skills
• Good computer skills. 
• Excel competence and prior use of a case management system would be an advantage.
• The ability to make objective and fair decisions

Experience

The role will be ideally suited to individuals who have previously dealt with complaints and breach of duty notifications in a personal injury setting.   Experience relating to Money Laundering risk, controls and referrals would be an advantage.   

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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