IT Change Management Analyst

This is an exciting opportunity that spans across all areas of the IT department, including Infrastructure technologies and application development. The Change and Configuration Team are responsible for controlling all Changes to the live environment. This role plays a vital part in that process, assisting and improving the overall quality of the delivery.

To succeed in this role, we are looking for a candidate who enjoys working independently within well-defined processes and procedures but also focuses on providing repeatable and high-quality results and interacting with customers professionally. A proactive approach to problem-solving and process improvement, balanced with sound reasoning, analytical skills, and exacting attention to detail, is vital to ensuring a precise and consistent output.

The successful candidate will demonstrate an excellent understanding of Change Management principles and best practices and will have at least 2 years of experience working within a technical Change Management environment. We would also consider candidates who have significant experience in Incident and Problem Management.

Department Vision

Admiral IT has a long history of supporting the business by bringing new products to market. The department completely refreshed the core policy administration systems in 2016 to allow the business to continue to innovate further in the ever more digital marketplace.

The department continues to build on and around the core systems to bring more innovation and technical excellence, including; Cloud adoption, Big Data technologies, and developing and expanding our digital offerings.

Requirements/Technologies

• Demonstratable knowledge and experience in the day-to-day operation of the Change Management function within a large organisation.
• Solid understanding of Change Management best practices.
• Demonstratable knowledge and understanding of Configuration Management processes.
• ITIL V3 Foundation minimum.
• ITIL V3 Release, Control and Validation Capability Module level preferred.
• Minimum of 2 years in an Incident, Problem, Change or Configuration Management focussed role.
• A solid understanding of current infrastructure technologies such as LAN, WAN, Server, storage, Virtual Desktop, Telephony and Cloud.
• Understanding the whole software delivery life cycle would be an advantage, and knowledge of Agile Project Management Methodology would be helpful.
• You will have a good understanding of the impact that failures in our technology can have.
• You will not be afraid to challenge Change Leads and question implementation methods.
• Contribute to assessing the Forward Schedule of Change and the Large Change Forecast.

Responsibilities

• Coordinate and Chair the IT CAB (Change Authority Board) meetings to facilitate the introduction of new or changes to existing IT services seamlessly and with minimal disruption to the live environment.         
• Support the Technical Change Team with the completion of impact assessments for Change Requests, specifically considering risk, impact and service availability.
• Own the Pre-approved change (PAC) process and proactively work with operations teams to identify potential PAC candidates.
• Work closely with the Configuration Management Team to ensure that processes operate seamlessly as a part of the broader Change and Configuration team and to ensure all changes are appropriately captured in the CMDB.
• Continually review and improve the Change Management Process, ensuring that all processes and procedures are documented and up to date. 
• Ensure that all Changes are prepared correctly and contain the right level of detail before being discussed at CAB.
• Ensure the Change Management calendar is updated to manage possible contention.
• Assist with all of IT when they have any Change related queries.
• Manage the entire authorisation process (through the Change Management Tool) of all Change related activities in the live environment.
• Using the Change Management software, ensure all completed IT changes are assessed after implementation and closed off. 
• This will involve working closely with all teams in IT to ensure completion.
• Ensure that all relevant evidence is prepared and attached to the change when IT Changes fail correct deployment or have a detrimental impact on the live environment.
• Log and analyse all required measurements (KPIs) and accurately report on measures to support overall management Reporting.
• Use all sources of Management Information to analyse trends to improve the future delivery of changes.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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